Boyle Casino - Refusing to credit Xmas Bonus £100 as advertised

Nicholas Drury United Kingdom
posted on January 12, 2016.

I would like to complain aboutthe recent ‘Christmas Giveaway’ casino promotion run at Boyle Sports Casino. Offer was for £100 cash refund for staking £1000 or over the casino, anytime from 0:00 on the 25th December to 23:59 on the 28th December.

After successfully completing the necessary wagering on 26/12/15, I was expecting to receive the £100 cash in my account by 17:30 on the 29/12/15 as per the terms on their site at the time I entered into this.

When logging into my account on the 30/12/15, I noticed a message telling me that Boyle Sports decided to change their terms and conditions and these would take effect as of 27/12/15 at 11am. The message also says that because they decided to increase the wagering required to achieve the £100 cash refund, I was not entitled to the cash refund. However as I have clearly finished the wagering before they decided to change their terms and conditions, I rightly expect to receive the £100 cash refund.

They then attempt to hide behind their clause regarding “Boylecasino may cancel, terminate, modify or suspend any promotion or their Terms & Conditions at any point, without prior notice and for any reason...”, but as stated above this does not apply in this case as wagering was already completed by then.

I think to change their terms in this way is fraudulent, dishonest and underhanded. It is morally bereft to allow customers to lose money on the basis of getting a £100 cash refund, and then pull this refund retrospectively.

I lost more than the cash bonus being offered during the wagering process. £130 to be exact, so if they do not honour a cash bonus based on terms that I completed before they changed them, they should certainly not profit from a false promotion. That has to be fraudulant and illegal.

They admit it was their fault and even say I received a £10 bonus, which in fact I did not even get that! To date, despite many conversations and emails I have received nothing except the fact that their department consider this closed, and that is final! Tough!

posted on January 18, 2016.

We been informed by casino management that issue with a Christmas bonus promotion is presented in front of official regulatory body of Boyle Casino. We consider this complaint unresolved until casino send to AskGamblers Complaint Team a decision of the regulatory body.