Box24 Casino - 24 dollar start bonus not paid on

UNRESOLVED
posted on February 9, 2013.

I signed up for an account. I received the 24.00 bonus. I met the play through requirements It show I have 50.00 withdrawable in my casino account it will of course not go any higher no matter what I do. Reference number: LTK1212502619389X

I wanted to withdraw the 50.00 only to reverse the withdraw and use the money to play at the casino. I have done everything they asked but they will not fix the problem

Some of my emails

I have also email the documents they requested: picture ID and utility bills

Dear Joyce,

Thank you for contacting us.

Yes, winnings are your money. So the $50 you won from the welcome bonus have no restrictions attached now. These are real money and you can cashout them or continue playing any game and win even more. The choice belongs to you.

Please feel free to contact us if you have any additional questions.

Sincerely,

Julia

Thank you for contacting us.

First of all your account is perfectly active and you can login into it, here are the credentials:

Account ID: BOX1796531

Alias: englishford

Password: XXXXXXXX

Regarding your withdrawal let me give you all information you need so :

According with our casino rules for US players we have only one withdrawal method which is Bank Wire, also all wire transfers less than $350 will cost you $45 free so since you have more than $50 in your balance and you can get $50 according with the bonus terms I will kindly ask you to request $95 withdrawal ( $50 your winnings + $45 wire fee which we agree to cover).

Reference number: LTK1212502619389X Please use this ticket number in any correspondence with us.

Subject: Thank you for your time

Dear Joyce,

Thank you for your cooperation.

We received your documents and forwarded them to the department in charge. They will email you soon.

Please feel free to contact us if you have any additional questions.

Sincerely,

Julia