Bovada Casino - Visa Fast Funds payment delayed over 2 month

UNRESOLVED
posted on May 28, 2016.

I withdrew $564 from Bovada via Visa Fast Funds and was notified that it was processed on March 20th, 2016.

After a few weeks, I contacted them and was made aware of a delay. I understood they sometimes have difficulties with their payment processors.

That was then. It it May 27th, 2016, now been 68 days since my withdrawal was processed and have received 0 funds. I am no longer understanding. Any contact with them has only brought generic responses.

I'm beyond frustrated as I need that money.

posted on May 31, 2016.

Hello,

We’re sorry for the delay in receiving your funds. A member of our team will contact you to discuss this further.

Regards,

Bovada Service

posted on June 1, 2016.

Hello,

A member of our team has attempted to contact you regarding your withdrawal. It has come to our attention that your payment was not processed due to a technical error. The funds have been reversed and returned to your Bovada account.

You may request a new withdrawal at your earliest convenience and we apologize for the frustration this matter has caused.

Regards,

Bovada Service

posted on June 4, 2016.

There was no technical error. That is a lie. This is a payment delay which has been going on for over two months now. I have contacted Bovada customer service on a weekly basis with no answers. The money was now sent back to my Bovada account. I still have not received any funds. I requested a check be sent now that it is back in my account. I will see if the money ever arrives. I'm not convinced it will.

posted on June 7, 2016.

Hello,

We apologize for the frustration this matter has caused. We’re happy to see that your new withdrawal has been approved accordingly.

We can assure you that we’re working diligently to get your funds to you as soon as possible.

Regards,

Bovada Service

posted on June 10, 2016.

No funds have arrived as of June 9th

posted on June 10, 2016.

Hi,

We see that your withdrawal was approved on June 3rd; it takes approximately 10-15 business days from there for you to receive it. The tracking information will be posted to your account messages as soon as it's available.

We realize this has been a long process but assure you that your funds are on their way.

Regards,

Bovada Service

AskGamblers
posted on June 14, 2016.

Dear @josh9999,

Is there any update on your issue? Please keep in mind that if you fail to update your case within the given 96-hours time frame available for response, AskGamblers Complaints Team will consider the complaint as resolved and will close the case accordingly.

Thank you for your cooperation.

posted on June 14, 2016.

As of June 14th no funds have been received