Bovada Casino - Delayed Payments

RESOLVED
posted on June 18, 2016.

I am a very active Bovada Player and had great experiences with withdraws until this year. I requested a $250 withdraw through Visa fast cash March 3rd 2016. The withdraw was approved on March 4th. After multiple correspondences with Bovada customer service through e-mail the deposit was ultimately credited back to my account on April 8th. I requested a withdraw for the $250 through Visa fast cash again on April 8th. The request was approved April 10th and received April 18th. This delay seemed to be truly a third party processing issue after changing processor.

On May 15th I requested a $2,090 withdraw through Visa fast cash. The request was approved May 15th with a statement that the deposit will take an average of 10 business days. The payment remained pending through June 14th until I canceled the withdraw per the recommendation of bovada customer service e-mails with a resubmission through a different withdraw method. I received conflicting information on how business days my withdraw was pending, from 17 (indicated as of June 8th) to 11 (indicated as of June 14th). It was noted that May 27th an e-mail went out about the delays. I did not receive any related e-mail. On June 14th a new withdraw request was initiated through a wire request. E-mail noted the request would be reviewed within 24 - 48 hours for approval and that requests are reviewed in order received (Even though it was a month since the original request was approved!) As of June 17th, 72 hours after requesting the withdraw, request is still awaiting approval. I called customer service on June 17th and spoke to a representative who researched and noted the withdraw request was still under review but that I should receive an e-mail back within 48 hours. The representative indicated once approved the deposit would be received within 10 - 15 business days. In the correspondence in prior e-mails concerning canceling the original withdraw and initiating a new one indicated 5 - 10 business days. Becoming concerned about why the withdraw is being delayed. I am using this forum after many e-mails and conflicting information being provided in hopes that this can be resolved in a trust building way without unnecessary additional internal processing delays.

AskGamblers
posted on June 23, 2016.

Dear @Spgin456,

Please let us know if there's some update on your issue.

posted on June 23, 2016.

Nothing until receiving this email today seven hours ago:
Hi Sean,

Thanks for contacting Bovada Casino Customer Service.



In order for us to process your payout via Wire Transfer, we would need you to provide us with your local branch bank address. Once we receive the correct address, we will forward it off to our eComm Team and have the account updated.

I responded with the information 6 and a half hours ago and claim is still pending approval.

Once updated, we will process your payment via that method.



We’re available to help 24/7 if you need anything else.

posted on June 27, 2016.

Hi Spgin456,

We see that someone from our Player Advocacy Team has reached out to you. Should you have any questions or concerns, please feel free to contact them directly between the hours of 9:00am - 5:30pm EST daily.

Regards,

Bovada Service

posted on June 27, 2016.

The wire from 6/14 still has not been approved

posted on June 30, 2016.

Hello,

We’re happy to advise you that your withdrawal has been processed accordingly.

You can expect to receive your funds in approximately 10 – 15 business days.

Regards,

Bovada Service

posted on June 30, 2016.

I am happy to say withdraw was approved. Just awaiting receiving payment at this point. Will update once received.

posted on June 30, 2016.

I can confirm this has been resolved!

AskGamblers
posted on July 1, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.