Bovada Casino - Software Glitch With Goldenman Slot

RESOLVED
posted on October 29, 2015.

The bonus game on goldenman is the type of bonus where a player is awarded picks. According to the rules on this particular slot, normally when a player hits the bonus they are awarded 3 picks. However, if you're betting the max you'll be awarded an extra 4th pick. I was betting the max while I was playing and hit the bonus game I believe 3 times in total, and was never awarded my 4th pick once. I wasn't sure what the issue was, so after the 3rd time I wasn't awarded the 4th pick I stopped playing and contacted casino customer service. It may not seem like a big deal, but it really is if one of those picks could award all the picks on the entire screen or is some sort of multiplier for your total. In total I ended up losing $270 during this session. This happened almost a month ago, and am still waiting for their technical support team to finish their investigation as to whats causing the issue. Have had to call multiple times and keep getting the same response of I'll hear back from someone within 24-48 hours. They never call, you always have to call them, and now they don't have any time frame at all of how long it's going to take. Bovada has offered me a $100 bonus and claims that is a more than fair offer to compensate me for the $270 I lost while playing their either fraudulent or broken Goldenman slot machine. The only options they are giving me are take the $100 bonus or I can wait until the investigation is complete to potentially recoup the money I lost, and aren't even providing me with a timeframe. At first they told me 24-48 hours, that was almost a month ago, and now they have no idea of how much longer it will take. They say there's an investigation going on, but for some reason they're still allowing people to play that slot in their casino.... I've been with bovada since back in the day when they were bodog, I can't believe how they treat their loyal customers...

AskGamblers
posted on November 2, 2015.

Dear @jumaso,

Any update regarding your complaint? Thank you.

posted on November 3, 2015.

No, still awaiting a response from them

posted on November 3, 2015.

Good Day,

A member of our Player Advocacy Team attempted to reach you yesterday (November 2nd); however, they were unsuccessful during their operating hours. Kindly contact us back between the hours of 9:00a-7:30p ET today, November 3rd, and we’d be happy to discuss this situation further including a resolution that we hope will meet your expectations.

Kind Regards,
Bovada Casino

posted on November 3, 2015.

I finally got my problem resolved, thanks to this website. I received a full refund of $270.

posted on November 3, 2015.

Thank you for the update, once again we apologize for the delay it took to resolve your issue and are committed to providing our players the best gaming experiences possible.

Cheers,
Bovada Casino

AskGamblers
posted on November 4, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.