Before I created an account on Crazy Casino I read through their terms and conditions because I wanted to be sure that I could wager the bonus money on Netent slots.
In the T&C it says "Wagering Contribution Table Slots (all varieties) - 100%"
It does not say anything about that you can't play NetEnt games with your bonusmoney. So I deposited 60 euro, but whenever I tried to open a slot from NetEnt I got the message saying that you can only play this game with real money...
So I contacted their support, and the first I spoke to said that you can only play these games with real money, and I answered that this doesn't say in you T&C and shortly after he left me hanging and closed the chat.
So I contacted them again, and this other guy said the same thing, so I answered the same thing.. And when I asked to get a copy of our chat, he closed the chat.
So what to do? What are my rights?
thank you for this post.
i will sort this pout with casinos manager ASAP
Did you get any reply?
yes, casino manager is looking into this, i will update shortly
have you been approached by casino Reps yet?
pls update me
Dear Mr. Svedberg,
The internal review group has investigated your complaint and replied to the e-mail on file in your records.
Thank you for your patience. Have a good weekend!
Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.
Thank you for your cooperation.