Crazy Casino - Bonus wagering on NetEnt slots now allowed?!

posted on August 24, 2016.

Before I created an account on Crazy Casino I read through their terms and conditions because I wanted to be sure that I could wager the bonus money on Netent slots.

In the T&C it says "Wagering Contribution Table Slots (all varieties) - 100%"
It does not say anything about that you can't play NetEnt games with your bonusmoney. So I deposited 60 euro, but whenever I tried to open a slot from NetEnt I got the message saying that you can only play this game with real money...

So I contacted their support, and the first I spoke to said that you can only play these games with real money, and I answered that this doesn't say in you T&C and shortly after he left me hanging and closed the chat.
So I contacted them again, and this other guy said the same thing, so I answered the same thing.. And when I asked to get a copy of our chat, he closed the chat.

So what to do? What are my rights?

Thank you,
Felix Svedberg

posted on August 25, 2016.

hi Felix,
thank you for this post.
i will sort this pout with casinos manager ASAP

posted on August 26, 2016.

Did you get any reply?

posted on August 28, 2016.

yes, casino manager is looking into this, i will update shortly

posted on August 30, 2016.

hi Felix,
have you been approached by casino Reps yet?
pls update me

posted on September 1, 2016.

Dear Mr. Svedberg,

The internal review group has investigated your complaint and replied to the e-mail on file in your records.

Thank you for your patience. Have a good weekend!

posted on September 5, 2016.

Dear @bladjan,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.