Bonus Winnings

UNRESOLVED
posted on June 4, 2010.

I received a bonus from this casino and managed to get the playthrough. I then went on leave a couple of weeks after this. I came back from leave and recently put in a withdrawal. My payout was denied as they said that 3 other people were registered on my computer. When i went on leave i asked my brother to look after my house. It appears that he, his daughter and his sister-in-law played on my computer while i was gone. He had registered the afore mentioned people from HIS computer and only played on mine when he came to feed the pets (as i have a faster internet connection). Not one of their details (address, tel no., name, date of birth etc., etc) are the same as mine as he lives about 15km away from me. It also appears that they were registered long after i had completed my promotion as i had told him that I had won. According to law I have kept my part of the deal and abided by their T&C (1 player per bonus per household) I also made sure about this by regularly contacting live help and making certain that this was the case (even after successful completion of the above mentioned bonus). If I had withdrawn the money a week or two after this, I would have had no problem as none of the above persons had been registered yet. They also had no complaints when I deposited my money (ZAR 250) in order to claim the above bonus money. It would be greatly appreciated if you could look into the above matter.

posted on June 4, 2010.

Hi AskGamblers,



My name is Linda and I am the casino Manager, I personally looked into the issue and indeed the players as the player wrote 3 different players registered from his PC and IP.



As we all know fraudulent activity as common in online gaming and this players activities fall under that criteria ,, not only in our casino , but in many other online gaming operations.



Our main concern is to make sure that only player that satisfy our T&C (1 player per bonus per household) earn a right to a bonus (this reduces the possibility of fraudulency and makes sure that the majority of players are not hurt ).



We refunded the player is security deposit and the casino as no obligation to the player as he (admittedly) says that more then one person registered.



In regards to his "story" about his daughter and sister in law , registering under other users , that doesn’t seem to be the case as this is not a simple task, they needed to have some computer knowledge to remove registry settings and download the client again all in order to do a fresh register as a new user…. A little far fetched I think.



Thanks,



Linda

Casino Manager

posted on June 5, 2010.



My name is Linda and I am the casino Manager, I personally looked into the issue and indeed the players as the player wrote 3 different players registered from his PC and IP.



I did not say that 3 players registered from my PC



As we all know fraudulent activity as common in online gaming and this players activities fall under that criteria, not only in our casino, but in many other online gaming operations.



How can she jump to this conclusion? In fact i have started checking up on what did happen on my computer while i was away. This lady has now stopped all bonuses at all the rival casinos on my username. Seems to be an act of revenge?



Our main concern is to make sure that only player that satisfy our T&C (1 player per bonus per household) earn a right to a bonus (this reduces the possibility of fraudulency and makes sure that the majority of players are not hurt ).



At last she admits, 1 player per bonus per household. This is the case here as no other player is registered with my address, tel no, date of birth. In fact you will see that half the rival casinos are register under my wifes name (lrobarts) and half under mine, but not once are we both registered at 1 casino.



We refunded the player is security deposit and the casino as no obligation to the player as he (admittedly) says that more then one person registered.



They did refund, which i withdrew to my Moneybookers account (2 days later and it is still in the casino) According to live help, management must first approve my withdrawal. I wonder who is collecting the interest? I never admitted tomore than 1 person being registered.



In regards to his "story" about his daughter and sister in law, registering under other users, that doesn’t seem to be the case as this is not a simple task, they needed to have some computer knowledge to remove registry settings and download the client again all in order to do a fresh register as a new user…. A little far fetched I think.



Once again, i feel that this person did not investigate the matter herself, otherwise she would have seen that i said my brothers daughter and sister-in-law. I also said that they had registered from HIS home and not mine. under their own names and not other names Further comment: This is a case of trying not to pay what is legally due to me. Still withholding my security deposit. Twisting my words and somebody else investigating and giving the wrong information to the casino manager. Or no investigation was done and responding to what they "think" happened.


posted on June 5, 2010.



I did not say that 3 players registered from my PC



you didn’t say that exactly . but you did write " It appears that he, his daughter and his sister-in-law played on my computer while i was gone." Indicating the likelihood of that there can be 3 different registrants from your computer



How can she jump to this conclusion? In fact i have started checking up on what did happen on my computer while i was away. This lady has now stopped all bonuses at all the rival casinos on my username. Seems to be an act of revenge?



Not at all here is what are records show that happened.

From your computer you have 3 different registered users


User1 (that one that you deposited with) signed up on 10-03-17 and received a very high no-deposit bonus which he didn’t use


User2 signed up on the 2010-05-07 again through the same affiliate that offer a very high no deposit bonus …. First sign of possible fraud – A players tries to claim 2 very high no deposit bonus from same site (we denied promotion from user2 )


User 3 signed up from User1 computer on 2010-05-18 , again from the same affiliate website offering large no deposit bonus, this time the user was able to avoid our security filters and receive the no deposit bonus


(clearly breaching out T&C about multiple promotions per house hold)


Yes we consider the same PC household especially that all 3 user came from the exactly same affiliate


This proofs without a doubt that this is fraudulent activity and you have breached our T&C


posted on June 6, 2010.

First of all, they did not answer to all my responses.


We seem to now be getting to the true crux of the matter. They had 2 responses, the first one was, not admitting that they really got their facts wrong, but stating i did not say that exactly. Then they just repeat what i said. Still no valid explanation.



Not at all here is what are records show that happened. From your computer you have 3 different registered users User1 (that one that you deposited with) signed up on 10-03-17 and received a very high no-deposit bonus which he didn't use User2 signed up on the 2010-05-07 again through the same affiliate that offer a very high no deposit bonus …. First sign of possible fraud – A players tries to claim 2 very high no deposit bonus from same site (we denied promotion from user2 ) User 3 signed up from User1 computer on 2010-05-18 , again from the same affiliate website offering large no deposit bonus, this time the user was able to avoid our security filters and receive the no deposit bonus (clearly breaching out T&C about multiple promotions per house hold) Yes we consider the same PC household especially that all 3 user came from the exactly same affiliate This proofs without a doubt that this is fraudulent activity and you have breached our T&C.



USER1 is my username. I now see that USER2 was registered nearly 2 months after i had completed my Bonus playthrough and USER3 11 days after USER2. No attempt was made by either USER2 or USER3 to claim any winnings.


On this point they still are not answering my question, but only repeating what i did say, namely:



It appears that he, his daughter and his sister-in-law played on my computer while i was gone. He had registered the afore mentioned people from HIS computer and only played on mine when he came to feed the pets (as i have a faster internet connection). Not one of their details (address, tel no., name, date of birth etc., etc) are the same as mine as he lives about 15km away from me. It also appears that they were registered long after i had completed my promotion as i had told him that I had won. According to law I have kept my part of the deal and abided by their T&C (1 player per bonus per household) I also made sure about this by regularly contacting live help and making certain that this was the case (even after successful completion of the above mentioned bonus). If I had withdrawn the money a week or two after this, I would have had no problem as none of the above persons had been registered yet.



Another valid point is that, in their response they say "possible fraud", but end it off by stating "without a doubt that this is fraudulent activity". Which is it?

posted on June 7, 2010.


USER1 is my username. I now see that USER2 was registered nearly 2 months after i had completed my Bonus playthrough



No this is not true you , you only completed the playthrough in the bonus of user1 AFTER you registered with user 2 and user 3 (which you received a no deposit bonus which you used)



Another valid point is that, in their response they say "possible fraud", but end it off by stating "without a doubt that this is fraudulent activity". Which is it?



You are a fraudulent player that tried and succeeded in claiming 2 bonuses with 2 different logins. Which clearly no allowed by our T&C, this issue is closed from our end.

posted on June 7, 2010.

Hi, Please sort this casino out now and charge them with FRAUD!!! I have got enough proof to do this.



No this is not true you, you only completed the playthrough in the bonus of user1 AFTER you registered with user 2 and user 3 (which you received a no deposit bonus which you used)



I started playing the bonus immediately after claiming it and did the playthrough in about 2 days. A couple of weeks after this i went on leave and only claimed when i got back. I xferred the R250 (for the security deposit) to moneybookers on the 15/5. Due to the bank addressing me as Peter (my 2nd) name and not galileo (my first name) Moneybookers informed me on the 18/5 that i would have to get a letter to just confirm that i am registered at the bank as G.P.C. Robarts, but in all correspondence they refer to me as Peter. Then they would clear the money into my Moneybookers account. I only did this after some time as i am a very busy person.


Now we come to the very interesting part, which proves that the casino is fraudulent: I sent my verification documents, as they are required for withdrawal purposes on the 16/5 both to [email protected] and to [email protected]


1. Why send these through weeks before the completion of the bonus, as they now say?


2. Why send the R250 deposit to Moneybookers also weeks before completing the bonus?


It gets worse (for them). I just went into my account now and my history has been changed to show that i only played on the 1/6? Please notice the times and i am sure that i can prove that i had a couple of clients that i interviewed that day. I can also get a site activity report for that day from my internet supplier, to prove that i was not on that site at all. Maybe only for a minute or 2 to check if my money was in yet.


This is the biggest case of fraud that i have ever seen. I have all the documentation, email, banks statements and moneybookers records to prove this.


You are welcome to go into my royalapollo account (***********) and have a look at this before they change anything else.

posted on June 7, 2010.

Hi, sorry to bother you. I just noticed that i did play on 1/6, but that was with the deposit money i was playing with (no bonuses). If they said that i was busy with my bonus playthrough, look at the times. Withdrawal was at 04:16, but i started playing at about 04:45. How can i have been busy with the playthrough if i had already withdrawn the money?

AskGamblers
posted on June 29, 2010.

Royal Apollo Casino is closed permanently.

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