Atlantis Gold Casino - Bonus's indianax, octofest, and end30 were oftered, but after deposits, told i was not eligible

RESOLVED
andyface United States
posted on October 6, 2014.

after two deposits, was told i would be eligible again for greg dixon's vip player deals, upon my deposit, i was told the credit card processors were messed up for 24 hours, finally after deposits finally cleared...no bonus given. bonus statement is still not eligible, but i was given code chat100 even though it was a new player deal which came with addtional 30, strike 2. after 6 days of runaround, greg dixon and live help have been disconncting me, lying about issues forward to "markting team" and "VIP" MNGR. to top off, i got code indianax, good for 27 spins of tomahawk. when i put the code in, it showed alladins slot 1 line. so now i have to use that .27 cent bonus as one of my 6. strike 3. every day they do whatever they can to get deposit...then blame the mngr who is never there


bject: looking for octofest
From:
Date: October 4, 2014 6:07:28 AM PDT
To: Greg Dixon
dino
i just claimd a bonus
dino
then another but got this

Could Not Claim Bonus At This Time:

The maximum number of non-deposit bonuses claimed since your last deposit has been exceeded. Please make a deposit before claiming another bonus.
Michael
I see
Michael
You are allowed up to x6 Free Non Deposit FreeBonuses without a deposit. To claim a further x6 simply make a deposit in the cashier between $20 and $500 and also receive a Free 100% bonus on top! You may then claim a further x6
dino
so i declined the one i was granted, along with one earlier today. still docked a non-deposit bonuse
dino
if i decline it, shouldnt i be credited one back?
dino
seems fair
Michael
Hi Dino upon checking even if you declined two free bonuses
Michael
you have been given multiple free bonsues already
Michael
last deposit in AGC was on the 10th and on TIJ was on the 21st
dino
michael...not the point
Michael
you have claimed more than 6 already and a new deposit must be made now so you can resume claiming free bonuses
Michael
\You may email Greg Dixon regarding your concerns and request
Michael
right now, that is what we have noted on your account for strict compliance
dino
michael...thx for ignoring my problem...how about reinstating the ones i declined? or are u just being an asshole to be an asshole?
dino
all i needed to know...depositing elswhere
dino
thx for your time

posted on October 7, 2014.

Thanks for raising your concern. I will endorse this concern to the appropriate department. You will receive an email back from them within 24-48 hours. Let me know if you haven't heard back from them and I will follow up.

posted on October 7, 2014.

Hi, I have been advised that this issue has been directly resolved by our VIP department.

AskGamblers
posted on October 8, 2014.

We got an email from a Submitter that this complaint is resolved.