Boyle Casino - Bonus Not Given As Promised

agbassi21 United Kingdom
posted on January 21, 2016.

I am writing regarding the Christmas Giveway Promo held on Boyles casino website.

The original Terms and Conditions stated wager up to £1000 to receive the required cash bonus.
So According to these initial T&Cs , I wagered over £700 on slots to receive the requisite cash bonus. Wagering took place on Dec. 26, 2015. In the process I have lost £85.

Subsequent to this , I have received a message saying they had altered the T&C..
They sent a message "Christmas Giveway Announcement' to my inbox at your site dated 29 December 2015 , informing that the original T&Cs contained an error and that instead of £1000 wagering it should have read £10,000 (ten times more). They also stated that "This error was rectified as soon as we became aware on the 27.12.15 @ 11am." By doing this they have effectively changed the T&Cs retroactively.

With that, as per the same message, they are attempting to justify this change by relying on the following provision of your General T&Cs:

"Boylecasino may cancel, terminate, modify or suspend any promotion or their Terms & Conditions at any point, without prior notice and for any reason. Such amendments will become effective immediately upon being posted in the relevant Terms & Conditions sections of the Boylecasino website."

Because my wagering took place before 11 am on 27.12.15 (the time they claim to have posted the changes) I firmly believe that the original T&Cs should apply to me and that I am now due the requisite cash reward from them as I was obeying the terms and conditions at the time.

posted on January 26, 2016.

We been informed by casino management that issue with a Christmas bonus promotion is presented in front of official regulatory body of Boyle Casino. We consider this complaint unresolved until casino send to AskGamblers Complaint Team a decision of the regulatory body.