Betway Casino - Bonus promised but not given

posted on October 21, 2015.

I am absolutely beyond frustrated with this scenario. I have always been a huge client of there's and always get a bonus. I called in yesterday to request a match offer. At which point clearly during the call it was stated 50 percent I even said 5 0 to confirm after the deposit I was only given 30 percent. The 50 percent was also told to me was to be given on all deposits only for the one day. I called in 7 times and was promised a call back yesterday which never happened. I have been given the runaround and all I asked was the call to be reviewed which would prove my case. I was promised a cb yesterday which never happened I am absolutely furious over them not keeping their word and I need your help as I've wasted my time getting an absolute ridiculous runaround even that over tons of fair deposits and being a great client

posted on October 24, 2015.

I have been treated like an absolutely horrible. After spending hours and countless calls. All that was credited was a 25 percent refund which was the promotion anyways. has blatantly called me a liar on tape to which I proved them wrong. Their own rep called me a liar that they couldn't monitor calls to which I proved her wrong. I have lost so much time and legitimate work hours getting credited nothing of the sort. This has been time consuming humiliating and costly. After many many good will deposits made in faith the lack of reasonable credit has not been received. I all ask you to think twice before depositing with as you may be lied to and treated horribly

posted on November 12, 2015.

This complaint has been reopened upon submitter's request and we like to give it one more chance for a successful resolution.

posted on November 12, 2015.

This has happened again I clearly on tape was given a 50 percent bonus but again was only given 30 it us clear on the call that I was given 50 not 30. Betway is now refusing to hear the call as they know they made an error this is ridiculous and I should get the 50 percent as promised