Tropicana Gold Casino - Having issues with my bonus wagering counting

RESOLVED
russ501 United States
posted on December 20, 2014.

I was playing with my bonus money and got my balance over 1,000. i was winning and it all of sudden said casino not responding and then i tried to log back in and even re install and it suddenly wont let me log into my account. My last wager was 40.00 in blackjack and i was betting 100.00 at a time. The wagered amount required to collect bonus is over 14,700.00. i wagered over 5k alone tonight in bets and then i call customer service and he says i wagered only 140.00? It Seems like casino is not honoring their bonus by not giving accurate statistics and play history. i kept track of my bets and it should be a lot more and i want to know why i can not log into my account and why its not responding suddenly? Why is my play history not being recorded and credited? correctly?

posted on December 23, 2014.

Thanks for raising your concern. I will endorse this concern to the appropriate department. You will receive an email back from them within 24-48 hours. Let me know if you haven't hear back from them and I will follow up

AskGamblers
posted on December 26, 2014.

Any news?