William Hill Vegas - Bonus Not issued, lied to, called a liar.

UNRESOLVED
xxshepxx United Kingdom
posted on March 7, 2015.

I received an e-mail with a 50% deposit match.

I clicked claim in the e-mail, and it then forwarded me onto a promotions page, where I clicked claim on this page too.

The casino then asked me to deposit, so I went ahead and made my deposit.

The bonus was not added to it instantly, so I went to live chat to ask why, I had to wait over 30minutes to be connected to an agent.

During this time, I left my deposit alone in my account and didn;t use it.

I was then told there was a techncial issue with the bonus, and they would be credited in 2-3 hours.

This saga went on for over a week, it was never credited, I was told time after time it would be, I was also told support would e-mail me to update me and they never did,

The last time I spoke to live chat they told me I had not claimed the bonus, But I most definatley 100% had.

I sent an email to the complaints section at William Hill who also came back, offering no explenation, just telling me I had not claimed,

Now I'm not going crazy, I have played online caisnos for several years, and for them to take that point blank stance and refuse to aknowledge the fact that I claimed the bonus is beggars belief.

In the middle of this, 24hours after my deposit was made, I had raised my balance to £170 from £20 so I wanted to withdraw, but I was told I couldnt due to the bonus. But wait a minute, I never claimed it according to them.

I am so Irate with this casino, that I told them if they were going to carry on this stance they could close my account, and low and behold it was closed instantly, which is the quickest they have ever done anything for me,

So in short, I'm a 50% match down, £170 down, and I am at a loss as to why these people have customers, they were outright rude and completely unhelpful.

AskGamblers
posted on March 12, 2015.

Dear @xxshepxx,
Any update considering your complaint? Thank you.

xxshepxx United Kingdom
posted on March 12, 2015.

Nothing, no response from William Hill.

Told me if I e-mailed again they would block my future e-mails which they have done, they have now closed my account.

Strong warning to anyone reading this not to play there.

The support has zero knowledge and what they say goes, it's so frustrating, its like looking at a black wall and them saying it's white.

I 100% know they are in the wrong, but there is nothing I can do about it.

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