Challenge Casino - Refusing to credit bonus as promised

RESOLVED
Ton
posted on April 22, 2015.

I had a mail from Challenge casino that my first deposit would be trippled. In chat I asked about it and it was confirmed (by Nora), the bonus would be credited in 20 minutes. But that did not happen after depositing. In chat an other operator (Suzie) made all excuses about mixed offers, the 200% was not granted, she made it look like it was my mistake. I had to make a new deposit to receive a poor 25% bonus. So that left me with nothing, despite the promise they made at first.

posted on April 23, 2015.

Hi player

Challenge Casino does not have an offer like this.
Could you please forward the email to me directly so I can look into it.
[email protected]

Thanks.

posted on April 23, 2015.

After looking through the chat transcript I can see that Nora did not mention anything about a triple bonus. She mentioned a triple deposit bonus and explained how it works. Partial transcript is below.

Nora: Challenge Casino offers a fantastic triple bonus offering up to 1000 EUR!
Nora: It works like this:
Nora: . 1st deposit - 25% match bonus - Up to 800 EUR free!
Nora: . 2nd deposit - 50% match bonus - Up to 150 EUR free!!
Nora: . 3rd deposit - 100% match bonus - Up to 50 EUR free!!!
Nora: Your bonus will be deposited directly into your Casino account within about 20 minutes of making each of the respective deposits - and it's offered on all deposit methods available at Casino Rewards.

Ton
posted on April 24, 2015.

Renee,

I can't attach the mail I got with the triple welcome bonus, so I will forward it by mail in a minute. You can see the headline: Triple welcome bonus.
I think it is misleading when 'triple' means 3 bonuses of 25%,50% and 100% with each deposit.
Especially when some (trustworthy) Microgaming casino's offer a 100% and sometimes a 200% welcome bonus.

You mailed me the chat history with Nora. But you don't mention that I asked to confirm that my deposit would be tripled, which she did confirm. You mention the bonus of 25/50/100, but even the 25% I did not get at my deposit.

Regards,
Ton

posted on April 27, 2015.

Dear player

The first deposit bonus has been credited to your Casino Rewards account. Once you have 1000 points you will be able to redeem the bonus.

Cheers

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