Video Slots Casino - Bonus and cash back not given as advertised

RESOLVED
posted on October 25, 2014.

Cy it states on the website 100% bonus plus 10 on first deposit. I received neither on my first deposit. When I told the rep after a few deposits she said there was nothing available????? my deposit was 80 and I should have gotten that and the10. The rep also said they were sorry but I still didn't receive this. Also they advertise that on Fridays they give a 25% cashback right on the homepage. After rolling over 15000 I have gotten back $8. I should have at least 100 back from this and need your help. After all the business I have give them I find this truly unfair

posted on October 29, 2014.

Hi Speed1975,

Kindly excuse my slight delay in reply as I was limited in connection and time within the past few days due to the affiliate conference which I've just returned from in Barcelona.

Could you send me your username on my email address: [email protected] in order for me to look into your query and get back to you accordingly please. :)

Thanks a lot! I'll wait to hear back from you.

Kind Regards,
Lucas

posted on October 30, 2014.

Sent please give a promt solution thanks a bunch

AskGamblers
posted on November 2, 2014.

Dear all,
Any update?

posted on November 2, 2014.

Please resolve asap

posted on November 3, 2014.

Hi speed1975,

Good morning. After looking into your query, I’ve seen that you have received both the 100% match welcome bonus as well as the 10 Free cash on your $10 first deposit.

Re; Cashback – At Videoslots.com we reward our customers with a 25% Casino Cashback every week! Regardless if you win or lose you will receive 25% cashback on all your bets in our game categories Video Slots and Slots.

You earn cashback every day, every week on all your bets in our Video Slots and Slots games. The cashback is paid to you every friday with one week delay. So if you play during week 40, the cashback is paid to you friday, week 41.

How is the cashback calculated?
We at Videoslots.com give back 25% of our daily profits to our players.
This is awarded by percentage, the more you have bet during the day, the bigger piece of the pie you get.

This offer cannot be combined with any other bonus or promotions. If you activate or have an activated bonus, no cashback can be earned until completion or failure of the bonus or promotion. Progressive videoslots or slots games are not included in this promotion

All cashback earnings are wagering free.

Kindly let me know should you have any further questions, and I’ll gladly assist.

Kind Regards,
Lucas

posted on November 3, 2014.

Maybe there wass confusion I had two bonuses taken away for playing the wrong games which wasn't my fault the latter of the 2 of about 22 was credited backk but not the first of 33 which should have been as it shdnt hv been taken away this happened first and the bonus team agreed on the 2nd thus at least that first 33 shd be returned

posted on November 3, 2014.

Hi speed1975,

Could you kindly re-phrase and clarify what it is that you are claiming to have not been credited to your account please?

(As i unfortunately can't understand your previous reply.)

Thanks again. I'll wait to hear back from you.

Kind Regards,
Lucas

posted on November 3, 2014.

There were two bonuses taken away this year for playing the wrong games it was deemed this wasn't my fault the 2nd one of about 20 as you can see was credited the first one of about 33 was not this shd be credited like the 2nd one as it was Establiished this. Wasn't my fault thus shd be credited

posted on November 3, 2014.

Hi Speed1975,

I'm not quite sure i follow what you've wrote again. :/

You wrote - "Cy it states on the website 100% bonus plus 10 on first deposit. I received neither on my first deposit".

And i replied to you informing that you have received both of these bonuses.

Now, what bonus are you referring to when you say "2nd one of about 20 of about 33" - ?
It was deemed that it wasn't your fault for doing what? and by who ?
What should be credited?

Any clear descriptive information you can write back would be much appreciated.

Thanks again, and i'll wait for your reply.

Kind Regards,
Lucas

posted on November 4, 2014.

Check your records a bonus in jan or feB of 30 was taken aaway and not refunded as it was the next time that 30 shdhd b returned

posted on November 5, 2014.

Hi speed1975,

Good afternoon.

In February you had the welcome free spins which at the time were set on Rook's Revenge. You had received the free spins and played them all, but then you failed them.

Kindly let me know if i can be of any further assistance.

Kind Regards,
Lucas

posted on November 5, 2014.

No I'm talking about the bonus after that that was taken away

AskGamblers
posted on November 5, 2014.

All matters raised in player's initial post were addressed and answered accordingly by the Video Slot's casino representative. Therefore, we consider this case as closed and successfully resolved.