5Dimes Casino - Not letting me in their awards program, total lack of support

UNRESOLVED
culkster United States
posted on October 4, 2015.

Evidently, I was put into an awards program unbeknownst to me. I was in the awards program known as On The House, which allows your 8th and 9th consecutive deposit without a withdrawal to be on the house. Once I became aware that I was in this program, I asked that my months and months of deposits be taken into consideration as I had never utilized the offer. I was blown off by Bruce the night shift supervisor via chat. I subsequently called fivedimes and spoke with Bruce who got irate when I mentioned that I would contact the Better Business Bureau. He told me that I was threatening him and became belligerent. I can understand if I was not eligible but I felt that it should have been handled more professionally and a consideration of how much money I lost due to my lack of knowledge of this awards program should have been taken into account. Rather, I was spoken to rudely and hung upon. I do not trust fivedimes as in the past I had to wait extremely long for payouts. The rules for getting paid out are very confusing, but it is what it is. I feel that fivedimes purposely makes awards programs and payouts difficult so as to make it even harder for a player to collect.

AskGamblers
posted on October 8, 2015.

@culkster,

Casino contacted us and refused to comment directly to the complaint but advised that you could go to their LiveHelp and ask to speak to Becky ( chief operating officer ), but please do have in mind that she is off on Fridays. Do let us know of any updates regarding the complaint. Thank you.

AskGamblers
posted on October 12, 2015.

Dear @culkster,

Any update regarding your complaint? Thank you.