Begado Casino - Blocked account & no pay out

RESOLVED
rulez89 Hungary
posted on March 13, 2015.

Hi! My name is rulez89 and i opened an account on Begado. I had a no deposit bonus and i made all of the requirements! I deposited 25 dollars, what they needed. After that i liked to pay out my 130 dollars. Sent all of my documents minimum 3 times! Than they BLOCKED my account!!! I wrote to the support via email and live chat, but they didnt answer to my emails!!! Please help me, i would like that they give me my 130 dollars! Thank you! (im hungarian and i not speak very good in english)P.s.: I attached my documents what is sent to Begado! I cant uploaded faxback form and my bank statement, because these are not images (pdf files).

posted on March 15, 2015.

Hi rulez89,


I received your username. After checking on this issue will get back to you shortly.

Clara

rulez89 Hungary
posted on March 15, 2015.

Thanks for your fast Answer!

posted on March 16, 2015.

HI rulez89,


your account has been closed for violation to the terms and conditions of the casino, creating multiple accounts and redeeming multiple no deposit offers.
This type of activity voids your earnings at the casino and its a fair reason to close the account.

Ill send the relevant proofs to @askgamblers showing the connection between accounts and the multiple redemption of no deposit offers, against our terms and conditions.

Best regards,

rulez89 Hungary
posted on March 16, 2015.

Multiple accounts??? And multiple no deposit offers??? WHAT A JOKE!:D I used only ONE no deposit offer with my account!!! (rulez89). Dont understand, why you blocked my account, when i liked to cash out? When i made my deposit, you had no problems!!! So tell me the reasons! I havent got multiple accounts!

posted on March 16, 2015.

Hi rulez89,


understand that the casino also consult third party services were you are listed as a fraudster.

Sadly I wont be able to help. Proofs had been sent to @askgamblers in order to solve this complaint.

Best regards,

rulez89 Hungary
posted on March 16, 2015.

Send me too! You make FAKE evidences! I sent all of my documents to you, and have only ONE account! 816 of 822 casinos... NOT A SURPRISE!

posted on March 18, 2015.

Hi rulez89,

your deposits have been refunded and the account closed due to violation to terms and conditions.

@askgamblers please let us know if you need further proofs to solve this complaint.

Best regards,

rulez89 Hungary
posted on March 18, 2015.

I didnt make more accounts!!! It isnt true! Give Me my pending Money! What a thief site!

rulez89 Hungary
posted on March 18, 2015.

And send ME the "proofs"!!!

AskGamblers
posted on March 18, 2015.

Based on the evidence we received from the casino management, we can confirm that this player breach Terms and conditions of the casino. Deposit was returned to the player. If player think that his rights were infringed we recommend to the player to seek further help with Gambling commission of Curacao.