LeoVegas Casino - Blocked account after making withdrawal

posted on December 29, 2015.

Hello i made a account last month with leovegas using email [email protected] i jad played two games calked starburst and rainbow richies and won £615 and made a successful withdrawal and received my winnings. I was very happy.
I decided to put in my winnings over a time as i won it and played a very fair game.

Now last week aroundd the 20th of december 2015 i played two more games and won £450, i then decided to make the withdrawal and left it a couple of days. After this i decided to return my withdrawal and play again i got down to £300 and made the final withdrawal.
The thing that shocked me was when i went to log in my account around the 23rd of december15 i noticed my accound was blocked so i got straight in touch with leovegas and told them the situation.i was told that the situatio was in the hands of the payments team and that i shall here from them soon. It is now the 29 of december and i have still not heard anything. I have made another call and email today and im told the same thing.
Also there was no bonuses on my second withdrawal hence the £615 win.

This is the email i sent.

Hello my name is richard ******** of *************.

My dob is 11/02/****.

I tried to access my account last night and seen it was blocked. I do not understand the issue that has arrisen.

I made a withdrawal of £300 the other night. I did phone last night to see what has gone on and all i was told that the issue is in the hands of the payments team.

I have provided all documents required as i previously withdrawn £615.

I HAVE ATTACHED a copy of my passport. It has expired but my birth certificate is with it.

I wish for this to be resolved with immediate effect also the money i won to be paid to my bank card ending 2402.



Hi Richard
Thanks for getting in touch with us today.
We have received these documents and we will pass them to the relevant department.
Unfortunately I have no additional information to provide you with at this stage.
We cannot unblock your account and once more information becomes available you will be informed, Support staff cannot provide a time frame on this and its just a matter of waiting for a reply now.

Thank you

Best Regards,
Leo Vegas, Customer Support

Other email
Hello. Is the payments centre back open today as i am owed funds which i withdrawn.
My account was blocked after and im not sure why.
I have sent copy of passport and birth certificate. They are also aware that my passport has expired.
I was paid out last time of £615 and would like my winnings.

Kind regards

▶ Show quoted text

Sacha (Leo Vegas)
29 Dec 11:56

Hi Richard,

Thank you for both your co-operation and also the documents that you have sent in!

The relevant department will be in touch very soon.

Have a nice day.

Best Regards,
Leo Vegas, Customer Support

Kind regards

posted on January 3, 2016.


LeoVegasRep has sent you a new personal conversation entitled "Leo Vegas Complaint".

LeoVegasRep said:

I am contacting you in regards to your complaint. May I ask that you forward your LeoVegas account details (Email address, first & last name & date of birth) so I may look into this for you.

Thank you in advance and have a great new year!

posted on January 6, 2016.

I have been advised by support that we are awaiting action from the player for this to be solved.

posted on January 9, 2016.

Dear @Raed032,

Any news regarding your complaint? Thank you.

posted on January 9, 2016.

Hello yes the issue has been resolved though the whole situatio was totally uneccesary and it has caused me some problems

posted on January 9, 2016.

Also leo vegas owes me £50 as they took this from my account on the 8th of december without my authority. This was the whole issue as then leo vehas blocked my account for this reason. Obviously this was there error and i the customer was made to wait. I do have the evidence to back this up as i let my bank no. They advised me if i do not recieve this money by the 20 jan 16 them the bank will take action.
They will look into all the deposits made

posted on January 11, 2016.

Based on player's last comment, we consider this case as resolved and it is now officially closed.