Black Diamond Casino - Requires a second verification for my account?!

UNRESOLVED
swann2001 United States
posted on December 28, 2014.

I deposited $75 and received a bonus that required 35X to complete the playthru. I played for several days before hitting a $1250 win that helped me complete my playthru. I verified with Lori that I met the playthru requirements. I had a previous withdrawal a couple of years prior to this. I was shocked to hear them say I was refused the withdrawal because I had not submitted my docs. I was told when I submitted them the first time admittedly some time ago, that I would not have to submit them again every time I had a withdrawal. At this point security is taking its time checking my explanation, and I did submit more recent docs to satisfy that I am who I claim to be. I will keep anyone interested posted as to the outcome.

posted on December 29, 2014.

Hi

Your account has been flagged as fraudulent from our fraud team and a refund has been made for the purchase that you made at our casino.

Mr Black

swann2001 United States
posted on December 31, 2014.

Dear askgamblers.com

Here is my response. The only fraud being committed here is Black Diamond's refusal to pay a withdrawal of $1200. I submitted docs previously admittedly over a couple years ago, for a withdrawal of $1000, it was paid promptly. I was told I didn't have to submit docs but just the once, and the card I used had already been registered with them. I have had an open account for many years and until now never had a problem, so assumed they were ok.

Here is my response to them and submit the above evidence that I was winning and my claim is valid. Their support person's name was Lori that verified meeting my playthru requirements, and I subsequently updated my docs to them including credit card, utility bill, picture ID, etc.

Security,

Sure you lament, you are saving your company $1125, sure you lament but not as much as I do, the fact that I have had a previous withdrawal. My credit card information is correct, I have not violated any house rules, and if I have you need to be specific as to what rules have been violated. You say my credit card is fraudulent, then explain to me and Askgamblers.com how you can refund money back to a fraudulent card? You are the frauds and I do believe you site has been listed as Rogue.

Please explain to Ask.gamblers.com what house rules I violated and don't say I requested a withdrawal before meeting playthru because I asked your help within the game, her name was Lori, if I had met my playthru and she replied in the affirmative. Also since I have had a long standing account and a previous withdrawal, don't say I requested a withdrawal without ever supply the required documentation. It clearly just looks like you refuse to pay out money earned honestly and is due.

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