BGO Casino - Big win taking long to be paid

vickyd2011 United Kingdom
posted on May 28, 2015.

what a joke this site is lol
signed up deposited 100gbp got a bonus of 200gbp.
played for 6 hours and won 2500gbp tried to withdraw and it wouldnt let me because i still had 740.35 to play on my bonus.
played the bonus so i could withdraw and withdrew 2100.00
won some more and withdrew 2900.00
won again and withdrew 3000.00
still being prosessed 12 days later.
had 2 conversations with live chat which both contradict eachother with regards to gameplay verification.
all conversations have been recorded and i am still waiting for my win.
do not go on this site it is a con.

posted on May 28, 2015.

Hi Victoria.

I can only apologise for the delay in completing your withdrawal. I have emailed you earlier in fact under case reference 00085886 offering an explanation.

If you have any further queries, I would be grateful if you could respond to this email.


Customer Services Manager

posted on May 31, 2015.

Did you received your winnings, can we close your complaint?

posted on June 4, 2015.

It's a nice practice to confirm if your complaint is resolved or not, thank you.