BIG WARNING FOR OTHER PLAYERS!!!!!! DON´T PLAY IN THIS CASINO!!!!!! THIS CASINO IS WORST !!!! FRAUD!!!!! THEY STOLE YOUR MONEY , CHANGE PROMOTION DURING PLAY AND VERY SLOW PAY OR NOTHING!

UNRESOLVED
posted on November 16, 2013.

I play in different casino long time - software Playtech, Mikrogaming, Rival etc . Therefore I ´am no new player.

I very good know about bonus promotion, T&C etc.

I has never had a problem in other casinos with withdraw or T&C etc. In this casino - STILL.

This casino still use unfair practices - still have technical problem with withdraw, still support deceive and mislead players. This no first experience, this is NEXT worst experience with this casino.

My WORST experience was – this casino STOLE MY MONEY 27000. I write about this

27.5.2013 : http:/­/ww­w.a­skg­amb­ler­s.c­om/­cas­ino­-co­mpl­ain­ts/­cra­zy-­luc­k-c­asi­no-­sto­le-­my-­mon­ey-­270­00-­c2638

Last week I have next experience , because I play again / my mistake, because support still write me , sorry for this, now is all clear and ok, please play, I ´am stupid that I believe this casino!!!!!!! )

Now I know, that this experience is MY LAST in this casino, I WILL NOT NEVER PLAY IN THIS CASINO !!!!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!!!!

SO, I want write for other players , please no play, this casino MUST GO BANRUPT, because the only want YOU MONEY, YOUR DEPOSIT, NO PAY!!!!!!

So, please read my experience :

I make deposit and click on promotion with 35x wagering, but support or team CHANGE promotion DURING my play, because I have very many money already. So they have apprehension, that I will meat wagering and win. This is very big dirty play from your casino!!!! I make deposit 150, bonus I receive 900, and I beginning play with 1050. I win 3945 and my wagering was on 2/3 met!!!!!!

So they in ONE MOMENT MY CASINO CLOSE - TECHNICAL ERROR. WHEN I OPEN AGAIN - IN MY ACCOUNT WAS NEW PROMOTION!!!!!! THEY CLOSE MY CASINO AND DURING THIS PAUSE YOUR TEAM CHANGE MY PROMOTION !!!!

THIS Time information is VERY BIG PROOF ABOUT YOUR MANIPULATION WITH MY ACCOUNT!

NEW promotion was on 4000 FREE!!­!!!­!!!­!!!­!!!­!!!!!!! And 67x wagering!!!!!

What is, that 4000 NO MY WIN BUT CASINO MONEY !!!!!!

Because I play with promotion 600% special, and I PHYSICALLY did not click ON NEW PROMOTION 600%SPECIAL, because - they can see in my history, that my last wager is 5:20:33:

205345210778036 Gold Rush 0.00 15.00 Oct 28, 05:20:33 PM

205345210777941 Gold Rush 0.00 15.00 Oct 28, 05:20:31 PM

So IF I CLICK ON NEW PROMOTION 5:20:35 I must have on my account 4000, SO?

And I have only 3945 !!!!!!! But after 5:20:33 I have not played !!!!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!!!

SO WHERE I HAVE 55 EUR???­???­???­???­???­???­???­???­???­????? IF PROMOTION IS 4000 FREE??­???­???­???­???­???­???­???­???????

Very long time I must all write, please read my chat and maybe next players will see this FRAUD!!!!!

AND – I wait 150 EUR from 28.10.2013 !!!!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!!!!

SO PLEASE – give this casino on BLACKL­IST­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!!!!

AND DON´T PLAY IN THIS CASINO, BELIEVE ME PLEASE­!!!­!!!­!!!­!!!­!!!­!!!­!!!!!

Please wait for a site operator to respond.

You are now chatting with 'Henry'

eli: Henry!!!!!!!!!!!

Henry: hi

eli: Why you CHANGE my promot­ion­???­???­???????

Henry: how may i help you?

Henry: what ?

eli: This is unacce­pta­ble­!!!­!!!!!!

Henry: its not possible.. after activativation of promotion no body can change the promotion

eli: I play with 600% special, 35xtimes wagering, no 600% SPECIAL with 4000 free!!­!!!­!!!­!!!­!!!­!!!!!!

eli: No , I have v ideo and foto what I click!­!!!­!!!­!!!­!!!­!!!­!!!!!

Henry: 4000 free............?

Henry: of what?

eli: yes, when I make deposit - in cashier was 2 promotions, now I have 3!!!!!!!!!!!!!!!!!!! and I play other promotions what is now!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!!!!!

eli: SO, please give me back my promot­ion­s!!­!!!­!!!­!!!­!!!!!

Henry: Let me check

eli: 600% special You are currently playing 600% SPECIAL. You must complete your current promotion before another. If you have just a few pennies left then we suggest you wager them at a three reel slot. Get a 600.00% bonus on your next deposit! You must deposit at least €150.00 to qualify. The maximum bonus amount is €1800. 35x (deposit+bonus) playthrough Playthrough is the amount that must be wagered (put at risk) before you may cashout. It is a multiple of your deposit or a multiple of your deposit plus the bonus. For example, "20x deposit" on a deposit of €100 means playthrough is €2000. "20x deposit + bonus wagering" on a deposit of €100 with a bonus of €100 means playthrough is €4000. Unless otherwise stated, 1 credit wagered in a game counts as 1 credit toward playthrough requirements. Play at the following games and any variant is not allowed: Game Type: Baccarat, Blackjack, CaribStud, Craps, DoubleUp, LetItRide, PaiGow, RedDog, Roulette, Sicbo, Slot Progressive, ThreeCard, Videopoker, War. You must win at least 1 times the amount of the bonus before a withdrawal is allowed. You may only make a withdrawal when your balance is greater than your starting balance plus any deposits or withdrawal reversals, plus your bonus, plus the win amount of 1 times the bonus, plus any converted comp points. For example, if you have €100 in your account and you deposit €20 and receive a €20 bonus with a 1 x bonus win requirement, you may withdraw when your balance is greater than €160. A maximum cashout of 3 times the bonus applies. A maximum cashout applies. For example, if you receive a €10 bonus and the maximum cashout is 10x the bonus your maximum cashout is €100. Any balance remaining after your cashout will be removed from your account. If your balance is greater than the maximum cashable amount the remainder will be removed automatically on cashout. Valid from 2013-10-27 00:00:00 to 2013-10-27 23:59:59. Promotion may be expired by casino at any time. The casino’s general terms and conditions (available from the casino website) also apply.

eli: This promotions I click when I make deposit!!!!!!!!!

eli: no this free promotion

Henry: this promotion is already available on cashier

eli: If I win you change promotions????????

eli: BUT I PLAY NO THIS ACTUALLY PROMOTIONS!!!!!

Henry: what you are talking about....

eli: From the beginning I played other promot­ion­s!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!!!!

eli: you know very good about I talking!!!!

Henry: So you have played with 600% with 35 times right?..........

eli: yes!!!!!

Henry: Let me discuss with finance

eli: Why casino change promotions during my play???? Ok , PLEASE!!!

Henry: As per my knowledge no body can change the promotion ...but yes we can remove the bonus but after that balance always 0

Henry: Just give me 5 minutes

eli: NO!!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!!!

eli: I play wagering already very many!!!!!!!

eli: If you make again dirty trick - I will play about this EVERY web site!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!!! and I will write to Chris Martin - because this is very very DIRT from your casino!

eli: you want my the trust - so why you make this??­???­???­???­???­???­???­?????

Henry: really we didn't change any promotion...

eli: Do not believe you!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!!! because change in system only you can!!!­!!!­!!!­!!!­!!!­!!!!!!!

Henry: I am here only giving support to the player.....

eli: SO - please LOOK WHY I HAVE OTHER PROMOT­ION­S!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!!!

Henry: and we never know that player is playing with which promotion without checking..


Henry: right now.. so that i can also give the prove to finance team

eli: This I will send on ALL WEB if you no change me !!!!!!!!!!!!!!!!!!!!


eli: you have logic - I make deposit 150 EUR!!!­!!!­!!!­!!!­!!!­!!!­!!!!!!! so why I have promotions FREE??­???­???­???­???­???­???­???­???­??????

Henry: In your account shows you have extra deposit of 150

eli: NO HENRY!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!!!

eli: I make deposit 150 after my click on promotions 600% special with 35x wagering, NO 600%SPECIAL FREE!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!!!

eli: your casino IS VERY VERY BIG FRAUD!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!!!!!

Henry: But its also true that only you always get the problem............

eli: SO IMMEDIATELY give me back my the first promotions with wagering 21000 now !!!!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!!!!!

Henry: But i don't want to talk about this.. i have forwarded your account to finance team to check .. so please give us 5 minutes more

eli: NO, I no have problem, you still make FRAUD on your player­s!!­!!!­!!!­!!!!!! Ok, I wait 5 min, if you no give me my promotions back with my wagering actually 21000 - so I will write about this and your casino will be very BAD REPUTATION STILL!­!!!­!!!­!!!­!!!­!!!­!!!!!

Henry: can you tell me how much wagering showing of this free promotion

eli: 67000!­!!!­!!!­!!!­!!!!!! But I dont have this free, because I make deposi­t!!­!!!­!!!­!!!­!!!­!!!­!!!!!!!

eli: please use logic!­!!!­!!!­!!!­!!!­!!!­!!!!!

Henry: I understand.. but the main problem is that why your account shows that extra deposit of 150

eli: I play in other casinos too - This is Vegas, Slots capital etc - and I never got a problem!!!

eli: 205345208200075 150.00 Skrill COMPLETE 3:49:34 PM

eli: I make deposit today!­!!!­!!!­!!!­!!!­!!!­!!!!!!

Henry: yes its shows its extra deposit...

eli: and I click on promotion 600% special with 35 x wagering!!!!!!!!!!!

eli: NO 600% SPECIAL WITH FREE!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!!!!

Henry: this promotion is still on cashier

eli: Why did you lie to????­???­???­???­???­???­???­???­???­???­???­???­???­??????

eli: BUT I PLAY ALREAD­Y!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!!!!!

eli: and you change my promot­ion­s!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!!!!

Henry: Just wait for 2 or 3 minutes. i am sure finance team will be any way to resolve it

eli: do a fool of yourself?????????

eli: OK!!!

eli: you want my TRUST, but if you make this FRAUD - Never again will not play in your casino, so PLEASE BACK ME MY PROMOTION and MY WIN NOW and my wagering UP TO NOW!

Henry: I am coming they are calling me..

eli: I WAIT!!!

eli: I never did not think that such a sleaze you can do..................................

eli: SO????­???­???­???­???­???­???­???­???­???­??????

eli: YOU make error today and my password was bad, therefore you need time on change in system­!!!­!!!­!!!­!!!­!!!!! very very sleaze FRAUD!!!

eli: so, I WAIT!

Henry: hi

eli: Henry I wait still!!!!!

eli: WHAT HI????­???­???­???­???­???­???­?????

Henry: as per finance they also unable to check the problem........

Henry: And as per them they can't credit bonus again..

Henry: But they are asking how much you balance you had ....?

Henry: at that time.?

eli: 21000 wagering already and 3945 I have in money!

eli: you see on my account this!

eli: I make deposit 150 and I get 900 bonus!!!

eli: so I beginning play with 1050 EUR

Henry: your account not showing that is the main issue....

eli: and wagering I have already 21000

Henry: But they are telling that... they will credit the money without promotion..... And wagering will be count manually and when you will complete that you can withdraw

eli: how can I trust that you will good number­???­???­???­???????

eli: why I must still solve problem??????

Henry: See we are also unable to check the problem.. because your account not showing any deposit bonus.. activation...and your deposit is showing extra....

Henry: If you want you can withdraw your deposit amount without any playing...

eli: WHY I MUST LOSE MY WIN???­???­???­???­???­???­???­??????

eli: I PLAY HONESTLY TODAY!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!!!!!

eli: I make deposit 150 and YOU GIVE ME 900 BONUS!­!!!­!!!­!!!­!!!­!!!­!!!!!!!

Henry: And you are also not sending us..photo...of the activation....bonus

eli: YOU ARE CASINO - so please SEE histor­y!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!!!!

eli: this NO NORMAL!!!!!!!!!!!!

Henry: we are trusting on your words only............thats why we have decided to give you refund of 150 of your deposi­t................or ...

eli: I do not believe my eyes!

eli: HENRY !!!!!YOU HAVE SYSTEM - software RIVAL, YES???­???­???­???­???­???­?????

Henry: You can do one thing.....just get your refund...

Henry: yees

eli: so you must HAVE COMPLET MY HISTORY GAME and BONUS what you give me!!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!!!!!

eli: THIS IS VERY BIG FRAUD!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!!!!

eli: I win, so you change my promot­ion­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!!!!

Henry: finance team already checked.....

Henry: then he has decided

Henry: you have already told that you have some remaining wagering around... 15000

Henry: so how can you say that you have win

Henry: And believe us no body can change the promotion .. we can do only remove the bonus.....

Henry: And your deposit amount still showing ......extra deposit...

eli: No, I know that you can change, because I see , when Martin add promotion to my cashier , so please no lie me!!!

eli: Why your casino still make FRAUD???????

Henry: but he activate the prmotion.. not changed...

eli: SO YOU WANT SPEAK ME, THAT YOUR CASINO - YOUR SYSTEM - CHANGE PROMOT­ION­S??­???­???­??????? ITSELF????????????? HA HA HA !!!

eli: this very stupid !!!!!!!!

Henry: we are not telling that promotion has changed.. Because in your account now showing any deposit bonus today...

Henry: So why you are not sending the proof of that that means photo..

eli: BECAUSE I SEND FOTO ALREADY, WHEN YOU STOLE MY MONEY 27000 , AND YOUR CASINO IGNORED MY FOTO, SO IF YOU MAKE THIS FRAUD - I SEND FOTO ASKGAMBLERS,ETC, FOR OTHER PLAYERS!!!!! BECAUSE I NO BELIEVE YOUR CASINO !!!!!!!

Henry: Its depends on you...

Henry: But tell us your decision now....

Henry: You can also do one more thing you can keep playing with your current bonus.......if you win then good because you can withdraw 2000 or if you lose you will get your refund

eli: YOU LOSE NEXT PLAYER TODAY - SO GIVE ME MY 150 DEPOSIT, I WANT WITHDRAW AND FROM TODAY I will not play more in your casino!!!!!

eli: and about this I will inform Chris Martin and askgamblers, LCB, etc, your casino still make fraud on your players!!!!

Henry: you can inform on all website. . askgamblers, LCB, etc, your casino still make fraud on your players!!!

eli: YOU MAKE QUICKLY NEXT PROMOTIONS BECAUSE I WIN!

Henry: but please don't inform to chris martin because he always think like you.. he always said we have doing wrong.. with you

Henry: You have already told us that you have 15000 remaining .... of your bonus then how can you say that you have won thats why we have change the promo

eli: today was the last straw!­!!!­!!!­!!!­!!!!!!

eli: because you know, that 15000 is very little if I have 3945 in account !!!!!!!!!!!!!!!!!!!!

eli: only 4x wagering and I have !!!!

eli: so you do not want to risk my win!!!!

eli: and quickly change promotion!!!

Henry: Ok last time you have won.. and you made your withdraw.. then last time we didn't change so do you think why at this time we will change it..

eli: I do not have 5 years!! and I know very good why your casino this do !!!!

eli: so WHY in cashier I have : 600% special Promotion Name Activation Date 3:49:34 PM Completion Date 5:20:01 PM ??????­???­???­???­???­???­???­?????

Henry: and think one more thing.. how you can withdraw deposit of 150 if bonus has active on that

eli: WHEN I HAVE COMPLETION when I play STILL????

Henry: So let me know you will play with this... or get the withdraw

Henry: that means refund

Henry: ?

Henry: so that i can told to finance

eli: VERY VERY fuck this.......................................... YOU LOSE NEXT PLAYER TODAY - SO GIVE ME MY 150 DEPOSIT, I WANT WITHDRAW AND FROM TODAY I will not play more in your casino!!!!!

eli: YEs I WANT MY DEPOSIT WITHDRAW!!!!!! because this promotion I NO CLICK!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!!!!

Henry: Ok........but please don't inform to martin..

Henry: because when he will come .. he will blaime us

eli: God will return to you for your deception!

eli: HA HA HA I think that Martin know about this and you play it for me!

eli: so please I WANT WITHDRAW MY MONEY!!!!! and I will not play more in your casino!!!!!

Henry: Ok

eli: this I will write for other players - this ruse I see first time in casino, so I will know that casino can make FILTHI­NES­S!!­!!!­!!!­!!!!!!!

Henry: I have sent to finance for refund...... hopefully you will get 150 within a second

eli: and why I have Skrill Unavailable Due to current withdrawal limits, this withdrawal method is not available at the moment. ???????????????????

eli: I want withdr­aw!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!!!

Henry: just logout and login back

Henry: are you still there?

eli: I have , tomorrow I will write with Chris Martin about this, and I wait on my money and today I play LAST DAY in your casino!!! Because still you make fraud, lie me, your casino must be on black list - so I will write about this again on ALL web!

eli: BYE!



posted on November 18, 2013.

Yes , I wait 3 week already, so 1-2 days are OK!! And after, please, CLOSE my account in your casino!

posted on November 19, 2013.

paid...please mark this issue resolved !!

posted on November 19, 2013.

yes, 150 eur they paid, and ALL OTHER VALID - BIG WARNING FOR OTHER PLAYERS!!!!!! DON´T PLAY IN THIS CASINO!!!!!! THIS CASINO IS WORST !!!! FRAUD!!!!! THEY STOLE YOUR MONEY , CHANGE PROMOTION DURING PLAY AND VERY SLOW PAY OR NOTHING!

AND PLEASE CLOSE MY ACCOUNT IN YOUR CASINO!

posted on November 22, 2013.

manually it's not possible to change wagering or other bonus conditions once bonus is active at your account. we already paid your withdrawal in past also. May be it get delayed by some reason but if you will win, you will get withdrawal on time.

posted on November 22, 2013.

As explain that when I started playing in the cashier were two promotions and when was a technical error after open again casino was already the three active disadvantageous promotions???

NEW promotion was on 4000 FREE!!­!!!­!!!­!!!­!!!­!!!!!!! And 67x wagering!!!!!

What is, that 4000 NO MY WIN BUT CASINO MONEY !!!!!!

Because I play with promotion 600% special, and I PHYSICALLY did not click ON NEW PROMOTION 600%SPECIAL, because - they can see in my history, that my last wager is 5:20:33:

205345210778036 Gold Rush 0.00 15.00 Oct 28, 05:20:33 PM

205345210777941 Gold Rush 0.00 15.00 Oct 28, 05:20:31 PM

So IF I CLICK ON NEW PROMOTION 5:20:35 I must have on my account 4000, SO?

And I have only 3945 !!!!!!! But after 5:20:33 I have not played !!!!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!­!!!!!

SO WHERE I HAVE 55 EUR???­???­???­???­???­???­???­???­???­????? IF PROMOTION IS 4000 FREE??­???­???­???­???­???­???­???­???????

You very good know, that this is FRAUD from your casino, other casino are HONESTLY, I play in This is Vegas, Paradise8, SlotsCapital- NOTHING PROBLEM!!! These casinos are very serious - fast payment, good promotions , support what does not lie!!!! So only your casino HAVE STILL PROBLEM!!!

You uses various tricks because you know that I will not have possible proof this!!!

CLOSE MY ACCOUNT!!!!