BGO Casino wrongfully suspended my account

snakewell United Kingdom
posted on October 24, 2015.

They have emailed my telling me i have multiple accounts which is absolutely false i have 1 account registered under my name and my paypal account. I have had different family members play the site but have obviously registered with there own details and i can't go on live chat because i cannot log in which is absoultely ludicrous as they can just basically ignore me.They are just holding onto my winnings.

posted on October 27, 2015.

Hi Jake
we have explained the rationale for our decision in previous emails and I can see that you have been in contact with Warren since regarding the relevant documentation.

If you have any other queries please do not hesitate to email in to [email protected]


Customer Services Manager

posted on October 31, 2015.

Are you satisfied with a casino response, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved and closed.