BGO Casino - Duplicate account scam

UNRESOLVED
posted on October 30, 2015.

I Had a account a long time ago but I shut it down so had to start a new one then I tried loggin in and it wouldn't let me so I contacted customer service and go told to open a new account I have attached the email I got sent back, so I opened a new account deposited 100 and didn't take the bonus and I lost that so deposited another 100 took the 2nd bonus by mistake and done the wagering and ended up with 2000 real cash, I withdraw the money the my account gets suspended I email customer support and they say duplicate account when they are the ones who told me to open another one, now I have been lied to by them telling me I have opened both accounts after this email has been sent

posted on November 2, 2015.

Hi Greg

Due to the nature of your case, I am only prepared to contact you with specifics on your case through the [email protected] email address.

I have replied to you this morning under case reference 00144125.

Regards

Andrew
Customer Services Manager
bgo

posted on November 4, 2015.

Not resolved have had to take it further to the relevant people

posted on November 5, 2015.

Hi Greg

Thanks for keeping us updated there.

We shall wait to be contacted by the gambling authorities

Regards

Andrew
Customer Services Manager
bgo

AskGamblers
posted on November 9, 2015.

This complaint will be remain unresolved until we receive a resolution form licence authority of BGO casino.