BGO Casino - Delayed Withdrawal Time

RESOLVED
posted on May 13, 2016.

Im a relatively new player on BGO , I was skeptical about playing due to the high volume of complaints on many forums .
I decided to give it a try and have found the experience to be quite pleasing , being a member of various online casinos I felt drawn to BGO and had some nice wins ...thats when the nerves started ..Waiting for funds to be paid out was going to be the biggest test . I was pleasantly surprised when with 48 working hours I received my payouts so continued to deposit and play .
Upon my 5th withdrawal request of 2 seperate amounts all seemed well until things started to drag ..48hrs no payout ...72hrs no payment so i queried with the team and was told the funds are with my "bank" this is what infuriated me as we all no this is a lie , my payment is simply being delayed and although the team at BGO have been great in their response times for which I cannot fault them I am yet to receive confirmation that I will receive my funds today which is the 5th working day since my withdrawal was approved , instead ive been told it has "now been processed ".
Ive enjoyed the BGO experience tremendously and cant fault it aside from this MAJOR concern I know have in regards to withdrawals . I hope this matter is resolved promptly as I want to continue to deposit / play and hopefully win at BGO but until I receive my funds my deposits will be going elsewhere .

posted on May 16, 2016.

Good Morning,

Thank you for getting in tough with us via AskGamblers. Happy to see that you have had a positive experience so far with us.

We aim to process all withdrawals our end within 24-48 hours of receiving the request. It then takes your bank a further 3-5 business days for the funds to clear.

Are you seeing these funds cleared into your account yet?

Many thanks,

bgo Casino.

posted on May 16, 2016.

Hi ,

I have not yet received my funds on what is now the 6th working day . I have been advised by you customer service team to wait 10 working days to be given a unique tracking number of the transaction to be able to follow up with my bank and possible other relevant legal authorities as to the whereabouts of my funds .

I have attached 2 emails where I express my concerns along with the reply from the customer care team .

It has taken 5 different customer service agents and 8 emails to get a "acceptable" answer which has come from Nathan .

I am extremely disapointed that this situation has come to this , in today's day and age when bank transfers are immediate this situation is very concerning that BGO is unable to inform me of the whereabouts of my funds .

It would however be unfair if I didn't admit that at least the responses from the BGO team have been prompt all be it slightly generic . I would like this resolved as despite this experience I enjoy BGO and will return once this is resolved .

Thanks

posted on May 17, 2016.

Good Afternoon ,

Has this issue been resolved? Have the funds cleared into your account yet?

Kind regards,

bgo Casino.

posted on May 18, 2016.

Hi ,

I am pleased to say that I have received my withdrawal . Im disappointed to say however that following this experience I have closed my account and self excluded permanently to avoid being tempted to deal with BGO again . I was also surprised to see the game which led to my winnings has been removed no doubt I would have not seen my withdrawal through some "technical problem" with the game had I not made this compliant .

Great concept great games...but something very very suspect about BGO .

AskGamblers
posted on May 18, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.