BGO Casino - Allowed to deposit, but refused to withdraw!

RESOLVED
posted on February 5, 2016.

I opened an account with bgo which I then self excluded from I re opened an account with them and I was asked for my passport utility bill and card details to be scanned over to the site which I did they then said everything was ok I have been playing on the site and depositing money since Dec 2015 when it came to me winning and wanting to withdraw on the 4th Feb the next day my account had been suspended they said it was because I had closed my other account and I can't have my winnings this seems very unfair as I have put a lot of money into the site and if there was a problem they should have said when I scanned all my documents over to them instead of letting me keep on depositing money I won 299.00 and it's very sneaky what they have done allowing me to keep depositing but then keeping my winnings bet their site is rich

posted on February 8, 2016.

Hi
Thanks for the posting of your feedback.

Naturally I would be keen to discuss your specific case with you in depth. Could you email me directly at [email protected], marking the email for my attention and I shall gladly review the stance we have already taken and come back to you.

I look forward to hearing back from you.

Regards

Andrew
Customer Services Manager
bgo

posted on February 8, 2016.

I have emailed you directly to the email address looking forward to hearing from you many thanks hkj12

posted on February 9, 2016.

Hi Helen

Thanks for your response.

I have duly responded and forwarded your case onto our Payments and Fraud Team for assessment.

I shall come back to you at the earliest opportunity.

Regards

Andrew
Customer Services Manager
bgo

posted on February 10, 2016.

I am looking forward to hearing from you

posted on February 11, 2016.

I have still not heard anything back from bgo

posted on February 15, 2016.

Hi Helen
Many thanks for your patience.

I have indeed replied this morning via your email address from [email protected]

Regards

Andrew
Customer Services Manager
bgo

posted on February 15, 2016.

Many thanks

posted on February 15, 2016.

Thanks Helen
I would be most grateful if you could change the status of this post to resolved from your end.

If you have any further questions, please do not hesitate to email me at [email protected]

Regards

Andrew
Customer Services Manager

posted on February 15, 2016.

Many thanks for all your help my complaint has been resolved and I have been fully refunded thanks to this site

AskGamblers
posted on February 15, 2016.

Based on player's last comment, we consider this case as resolved and it is now officially closed.