Betvictor Casino - Took gladly 2 x 100 euro paysafe deposits, but then refused to pay out 410 euro withdrawal

UNRESOLVED
Huy Kieu Netherlands
posted on November 5, 2015.

I have deposited 2x 100 euro and gambled it up to 410 euro. Now BV denies to payout my winnings because they demand a receipt of the paysafecards I have used which are already lost. They say they will not re-open my account anymore unless I show them the receipt of the Paysafecards.

AskGamblers
posted on November 11, 2015.

Dear @fb_10­206­429­837­238394,

Any update regarding your complaint? Thank you.

Huy Kieu Netherlands
posted on November 11, 2015.

Hi, I have not gotten any updates. The last time I confronted them was 3 days ago. They told me they are going to contact paysafecard because I have already lost my vouchers(receipt) of the paysafecard. They didn't give me a timeframe when I could expect a response since they claimed it was up to paysafecard to decide when to respond.

I will contact Betvictor again this Friday and will screenshot the chat and post them here.

Huy Kieu Netherlands
posted on November 14, 2015.

They have written me a new email with a very vague intention. I will update this ASAP when I get response. I have sent them my documents and hopefully they will finally open my account again.

Huy Kieu Netherlands
posted on November 18, 2015.

They have stopped responding to me after I have sent them an email on Monday, looks like they are not willing to release my money.

Huy Kieu Netherlands
posted on November 22, 2015.

Still waiting... I am just bumping to keep the case opened... they arent responding to my emails