Betsafe Casino - Closed my account because they have restricted players from Slovenia and now they don't want to pay me out

RESOLVED
Darinka Smerkolj Slovenia
posted on November 25, 2016.

Hello! More than a week ago I've deposited 300 € via Paysafecard and unfortunately I've gambled them away. After that I've deposited 550 € via Paysafecard to gamble even more but shortly afterwards I've received an email that they will close my account. So I had to withdraw. Then they have sent me an email that I need to send them proof of my national ID, proof of adress and a bank statement. I've sent them over those docs and they were approved. And then I was waiting for a confirmation of my withdrawal request. But nothing happened. So because they have restricted players from Slovenia their website was unaccessible from my country. I had to use a VPN to reach their live chat and asked them what the hell is going on so long. Agent on the line told me that they need last 3 PSC vouchers that they were used for a deposit. I have thrown them all into a thrash can because under their terms&conditions this is nowhere to be written. They want to steal my money! Could it get even worse? I cannot gamble, they restricted me from playing and when you have no other option rather to withdraw they don't want to pay you out. What a scam really

posted on November 28, 2016.

Hi,
My apologies for the late reply.

I've been in touch with the relevant department and we've reviewed your account. Your funds will be pad out to the bank account details you provided us with. You will receive a confirmation from our Customer Support once done.

My apologies for any inconvenience.

Best Regards,
Halvor
Betsafe

AskGamblers
posted on December 1, 2016.

Dear @Darinka1956,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Darinka Smerkolj Slovenia
posted on December 1, 2016.

Complaint got resolved by Betsafe immediately after this post. So this has been resolved. Case closed.

AskGamblers
posted on December 2, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.