BetRally Casino - Closed my account based on a non-existing term

RESOLVED
posted on October 12, 2016.

I won a little money (12000 rubles) in the casino betrally. I send all the documents they asked for, they verified my account and said that everything is fine and I put on the output. Play through Opera Turbo, the front desk Accessibility read the rules where there is no word about the ban on the use of VPN. Now when you try to log into your remarks that the password does not match. Write to the Chat and I was told that my account is terminated for using vpn and got rid of the reference to the rules where there is no word on the vpn. I believe that my account is closed unnecessarily, and money appropriated by them illegally. Please help us to understand. Here is a link that they gave me https:­//w­ww.b­et­ral­ly.c­om­/te­rms­-an­d-c­ond­itions/ there are no any word about opera turbo or vpn

AskGamblers
posted on October 13, 2016.

Dear @romanina,

Please keep in mind that all your attachments have been removed due to the fact they were all containing sensitive personal information. Make sure to read carefully and comply with all Complaints Guidelines from now on.

http:/­/ww­w.a­skg­amb­ler­s.c­om/­com­pla­int­-gu­ide­lines

Thank you for your cooperation.

AskGamblers
posted on October 15, 2016.

Dear @romanina,

Please let us know if there's some update on your issue.

posted on October 19, 2016.

Dear Ekaterina,

after further review, we have decided to process your withdrawal request and to reopen your account, which we have notified you about accordingly.

We apologize for any inconveniences.

If you have any further questions, please don't hesitate to contact us.

Best regards,
Daniel
Betrally Casino

AskGamblers
posted on October 22, 2016.

Dear @romanina,

Please makes sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.