I have made self-excluded at caratcasino 2015-07-19 02:13.
2015-08-03 betngo casino allowed me to open account and made deposits.
Caracasino and betngo casino both are brand of WL Services N.V. a company registered in Curacao. Address: Wilhelminalaan 13, Curacao, registered under number 124926 (o) and operates under the License No. 1668/JAZ issued to Curacao eGaming, Authorized and Regulated by the government of Curacao.
Customer card payments in WL Services N.V are operated and contracted by the EU Company Tain Malta Ltd with reg. number C33034 whose registered address is 75 Bisazza Street, Sliema SLM 1640, Malta.
Exactly same company and same register number.
I contacted with betngo casino support ,they refused to refund deposits ,and said betngo and caratcasino are different brand ,which is not true. Because both casino has same register imformation and same owner.
Because betngo casino failed in my self-exclusion. I demand my deposits refund which is 543 euros.
I really hope i will get the help from askgamblers.
Any update regarding your complaint? Thank you.
Betngo casino hasn't given any information,they don't reply my email.