Betfred Casino Withdrawal cancelled

UNRESOLVED
posted on July 27, 2013.

I had £20000 i won fair so i go to withdraw this money, I see this as pending so i thought its fine after having made previous withdraws with betfred. So i go to play for Fun on Mini roulette, only to notice after i come of i have been using my money i withdraw and lost the lot. I am absolutely annoyed with this and after i speak to someone online says they can only do somthing the next day. How this appeared back in my account and they said they have no trace i have no idea. I would never of touched this money cause its alot. Now what happens? No compensation or help and they just put my money back in my account or cancelled my withdrawal only to notice im playing with my real money when i thought i had nothing in my account when it was pending withdrawal!

posted on July 28, 2013.

Hi Chicogiz,

I'm sorry to hear you've had some difficulties with Betfred over the last few days. As the other poster here has mentioned, we have built a reputation for handling payments quickly and dealing with players fairly. As such, we take your complaint seriously - it's a very significant amount of money! - and I will take this matter up personally.

To assist you, please contact me on aaron.o­'s­ull­iva­n{a­t}p­etf­re.gi with your account number and username so I can start the investigation on Monday. I hope to be in touch with you within 48 hours of receiving your email with an update.

Kind regards,

Aaron

Head of Casino

posted on July 29, 2013.

Im in contact with Aaron and the issue is ongoing.

posted on July 31, 2013.

Hi all,

Having reviewed the player's account, our logs show that the withdrawal was reversed at the player's request, at which point the funds were returned and all subsequent bets were struck using real money funds.

As such, the Betfred position is that the company is not liable for any losses incurred.

Kind regards,

Aaron