BETFAIR - Won 34,000 EUR - Immediate account closure

RESOLVED
posted on November 1, 2013.

I saw the new exclusive Betfair bonus at Askgamblers (200% up to 350) but Betfair told me it is a new bonus and that they are not able to credit the bonus yet. I managed to receive the high roller bonus, played slots and at the minute I won 34K they closed the account and asked for documents.

I sent digital photos of my ID and Passport but they insist to keep my account closed for investigation.

This casino close an account right after you win big and it looks like they are looking for excuses not to pay and I can see online it is not the first time they do such things.

posted on November 1, 2013.

Betfair reopen the account, there are still some tech issues but I guess everything is ok and I will sort it with support

AskGamblers
posted on November 3, 2013.

 Is this complaint solved meanwhile?

posted on November 4, 2013.

Yes , solved.

posted on November 4, 2013.

Glad to hear your problems have been solved!

Simon White

Head of Casino Affiliation

Simon.White AT Betfair.com

AskGamblers
posted on December 4, 2013.

 Complaint solved!