BetClic Account Lock & Money Confiscated

UNRESOLVED
posted on November 17, 2011.

Hello I wish to register a complaint against the above casino for actions made against my account with them for which I have had no explanation. On 13/10 I opened an account with BetClic I then played some hands of Texas hold'em Pro after claiming the welcome bonus and keeping to their agreed terms and conditions and to the wager requirements stipulated under the bonus terms. At the end of the gaming I had won 2885 I put through a withdrawal request for the monies and was asked to send in documents. This I did after a few days of having no contact I attempted to log into the account and was unable to so I emailed BetClic and the answer I received is pasted below. This is now the stock answer from the casino with no explanation as to why they have taken this action. Is there anything that can be done in this matter please? I have not actioned their request as am totally mad at their seemingly random action.

I await your response with interest - Georgia

Dear Georgia,

Thank you for your email.

unfortunately we are not able to reactivate your account and I would like to ask you to provide us with a bankstatement that shows your bankdetails so that we can refund your deposit.

Please do not hesitate to contact us should you have any further queries.

Sam

Betclic Customer Service Team

AskGamblers
posted on December 17, 2011.

Is there any new explanation from the casino?

AskGamblers
posted on July 15, 2014.

This complaint has been reopened upon Casino's request.