Betchan Casino - Forfeited unjustly my 259€ winnings

heybuster Finland
posted on August 15, 2016.

Hi. I got a 50% bonus offer from Betchan casino. I deposited 50€ on 8/8 and received a 25€ bonus. I started playing TXS Hold'em Professional Series which is a casino poker table game. With a mix of slots I managed to cashout 259€ only to find out the next day that my winnings were forfeited due to breaking their max bet rule. My deposit was returned.
It is stated in their t&c that
Each bonus has a maximum wager requirement: The players are not allowed placing more than €/US$/£5 or 0.025 BTC as one bet until the bonus is fully wagered. For Poker such amount is €/US$/£5 or 0.025 BTC for one "Ante". For slots and the Roulette such amount is €/US$/£5 or 0.025 BTC and 50p per line for one "Spin"
My highest bet was with 5€ ante when I played TXS holdem and 5€ when I played slots. So I didn't break any of their rules. Betchan haven't answered how I break their max bet rule. In fact they aren't responding to my emails anymore-

posted on August 17, 2016.

Hello Heybuster!

I am sorry to tell you, but you indeed breach our bonus terms and conditions. You played 25€ bets on Texas Holdem while having active bonus. Bonus terms placed on visible place on our website, and it is customer responsibility to follow our rules.

Proofs of max bet breach will be sent to ASKG complaints team within few minutes.

Best regards

Betchan team

heybuster Finland
posted on August 17, 2016.

Yes. Total bet was 25€ but with 5€ ante (initial bet)
"For Poker such amount is €/US$/£5 or 0.025 BTC for one "Ante"
Why would even put such a clarification to your t&c? This term is very exact. Otherwise the rules would be that max bet is 5€ for all games.

posted on August 18, 2016.

Hello Matti!

Well, sometimes we all make mistakes. I have reviewed this case again, played this game myself, and must say you absolutely correct!

209EUR of confiscated winnings + extra 50 EUR as our way to say sorry was credited to your account!

I am pretty sure we will not make same mistake again! Please confirm that money in your account.

Thanks for choosing us.

ASKG team - you can mark complaint as solved :)

Best regards

Betchan team

heybuster Finland
posted on August 18, 2016.

Thank you for reconsidering . I got paid. This case is now resolved

posted on August 18, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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