Hello. Today I've received an email about that my account is locked and the reason was "Your account has been flagged as a duplicate". I never played this casino before. I had to use free vpn service to play this casino, because my provider is blocking BetChain Casino website. I've already sent all the required documents and I'm ready to send any additional documents for verification. Could you please help me to unlock my account? Analogical situation.A casino pleased and I want to continue for you to play.
As I am sure you know, duplicate accounts is something that happens that we have to deal with since we give out no deposit bonuses.
Our system has identified your account as a duplicate. I checked into your account and I see you have been contacted from our support department. If you could please reply to the email so our support team can verify this with you..
A letter did not get. And answer of your representative and on-line of support of I am sorry you feel this way. Your account has been flagged as a duplicate, which violates our Terms and Conditions.
Again, I apologize.))) I ask to open to me an account with a 0 balance). How can I deceive you? Abolish all bonuses on my account and give an opportunity to play. What is a problem in? Sent away to you a photo passport, photo of registration, selfi )).That yet from me is что-бы needed to open the account? Humiliatingly and incomprehensible.
Our records show you were sent a few messages. Please, would you contact [email protected]?
A letter from you did not get (the error of postal service can). Bequeathed to you on mail from my mailbox serzh-a......[email protected]/
That is not the address in the picture you sent. Please contact [email protected]
I will repeat once again ) Letters from you does not reach, can be related to postal service that I use and simply offered the alternative mail for connection. Otherwise what sense to do correspondence you and not get answers? Chat on a web-site always off.Actually financial claims against you I do not have it is simply desirable to understand why I was blocked )).What is my guilt in ? you can answer here and we will close a question.
Thank you for getting back to me.
I confirm the closure of your account was due to your duplicate accounts and the no deposit bonuses credited.
I understand you are not receiving our messages to the address on your account. I request, again, that you send us an email to [email protected] from the address you prefer your communication from and we will reply to that to confirm everything.
Exhaustive answer . From support ))
Your account has been flagged as a duplicate account, which violates our Terms and Conditions.
I no longer want to discuss this question, but I want to warn that a casino can simply close your account, without explanations. By one standard excuse.
Dear BetChain Casino team,
Can you please send evidence that player breaches your terms and conditions by opening more than one account. Please send them to [email protected]
Thank you for your cooperation.
AskGamblers Complaints Team have been in a direct communication with BetChain Casino management. We are waiting for additional evidence regarding this case.
Dear BetChain Casino,
Can you please share your decision regarding this complaint, thank you.
Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.
Thank you all for your cooperation.
BetChain Casino complaints
- 13 of 13 resolved
- 1 day avg response
- 6 days avg complaint life
- 319 USD avg amount
BetChain Casino - Unable to withdraw funds which their own website clearly shows as available to cash outResolved
BetChain Casino - Unable to withdraw funds which their own website clearly shows as available to cash out
The website says I can cashout 0.24370000 BTC. I try to cashout that amount and get an error. I sent a screenshot to the casino for help and they ...Read more
BetChain Casino - Unfair confiscation of 1.5 BTC legitimate winningsResolved
BetChain Casino - Unfair confiscation of 1.5 BTC legitimate winnings
i hit it big at betchain.com on saturday night turning .005 into 2.5 by hitting a 1000 credit hand on deuces wild and then a jackpot on greedy goblins ...Read more
BetChain Casino - Delay of paymentResolved
BetChain Casino - Delay of payment
1.07.2016 made a removal out of casino. 3.07.2016 Representative of casino asked to deport my ID with a table HELLO BETCHAIN, that very surprised me, ...Read more
BetChain Casino - Account closed without any explanationResolved
BetChain Casino - Account closed without any explanation
Hello. I've uploaded my documents and after that my account suddenly was closed without any emails or notifications. What's the reason for such ...Read more
Have trouble with BetChain Casino?