Bet365 Casino - Cvercharge technical, customer service

posted on April 10, 2014.

I have a huge complaint. My funds are in canadian dollars. Yet when I say put 40 from my visa they charge 45. Yet on payment I dont get any extra. This problem never happens with other casinos. I figure with all my deposits I lost 120. I told the customer service rep I was charged 40 cents a minute he put me on hold for 15 minutes..its ridiculous and cost me alot. I qualified for their 25% cashback but on fine print it said a transfer of 50 had to be done. I was playing with alot more. Last night was the kicker I made a play on the livebet and clicked ok it processed but didnt go through. The line changed and it cost me 25 bucks. Even though I made teh wager in time. With the money time charges and effort soent I feel I am owed at least 200 Id appreciate your help

posted on April 16, 2014.

 Is this complaint solved? Casino informed us it is! Please confirm!

posted on April 16, 2014.