Complaint status
Very unresponsive and unprofessional Customer Support.
bet-at-home locked my account despite no rules broken
In December 2010 I signed up at "Bet at Home" casino. (www.bet-at-home.com) When I deposited to my account and started playing in the casino, I was given a bonus. I checked the terms of it and made sure I completed all the terms, extra even. I had a good run and finished with 1500 euros in the casino. I then went to the sportsbook and made a bet on NFL football for 500 euros, and won the bet and had 2950 euros in my account. At this point I had tried to cashout of 1500 euros back to my Neteller account that I deposited with. Instead I got my account locked out. They asked for my drivers license, front and back, which I provided. Several days later, they replied that they were unable to send my cashout until I provided them an international passport. I provided them with a scanned verified copy of my passport. That was several weeks ago. My account still remains locked and the last email I got from the casino 2 weeks ago was their verification team was still checking my documents and they will email me later. I am still locked out of the website and can't login.
Dear Sir or Madam,
In order to help you further regarding this complaint we need the betting account number and the full name of this customer complaint. Otherwise we won't be able to
check this issue.
Thanks in advance.
Kind Regards,
bet-at-home.com Service Supervisor
Hello,
First, let me thank you for your reply.
We have sent you an account number and associated email address to you.
You should be able to see it in notifications you are receiving from us?
Please let us know.
Hello,
The betting account was locked from our security department because of a faked identification.
The betting account holder can contact the LGA or the Australian Government and our security department will clarify it together with this authorities.
Please be aware that we won't publish any further informations to third partys regarding this issue.
Thanks for your understanding,
bet-at-home.com Supervisor
This is infuriating and false, baseless accusation. This casino has been stalling and now that I continue to provide all the verified documents they keep coming up with, they have run out of excuses not to pay me. This rogue fraudulent casino should be off the market and its operators arrested!
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mantone1,
Please use a link from email AskGambers Support sent you to post a replies. These comments are not notifying casino reps about your reply.
This is infuriating and false, baseless accusation. This casino has been stalling and now that I continue to provide all the verified documents they keep coming up with, they have run out of excuses not to pay me. This rogue fraudulent casino should be off the market and its operators arrested!
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