This complaint was posted in time when this casino wasn't in our Casino List. Now, when it is, it will hopefully be solved!

Hello!

Thank you for your message. Customer satisfaction is a main focus at bet-at-home.com and therefore, we allways handle complaints with top priority. We have forwarded your comments to our customer service team. They will try to find a solution and come back to you asap.

Your bet-at-home.com Affiliate Team.

Hello Again!

thank you for taking the time to handle that issue.

i sent my both id's more then 5 times already,nothing i can do more.

Thank you

Hi!

We have forwarded your complaint to our service team.
please feel free to contact them to gain new information.

Best regards.

bet-at-home.com

Hello Again!

i still did not got any answer regarding this issue in email or in this fourm.

please let me know what is the status for my payout.

Thank You

Hello!

After having talked to our customer service department we have to inform you
that they are still waiting to receive something from you.

Please just have a look at your previous conversations and contact them to receive further information regarding the status of your payout.

Best regards.

Your bet-at-home.com Affiliate team.

Hello Again!

i sent the requsted documents today and still they are not responding

please check out the issue with them..

Hello!

We kindly ask you to keep consultation with our customer service department.
They will handle this issue.

Best regards,

your bet-at-home.com Affiliate team

Hello!

i email the casino support and again they are not responding to my emails.

this why i contact askgamblers from the start.

please let me know.

Hello! As mentioned, your complaint has been forwarded to our customer department.
Please be patient, as they check out the whole interaction with you again.

Best regards,

your bet-at-home.com Affiliate team!

Hello There!

still no respond from the casino.

let me know when you have somethong new to report.

thank you

Hello!

We do not have any new information for you at the moment.
As mentioned some days ago, our customer service department is still not satisfied with the documents that you have sended to them. I kindly ask you to send the requested documents again and keep consultation with them directly.

Best regards,

your
bet-at-home.com Affiliate team!

Hello AskGamblers!

i sent the documents many many times and the casino did not approved it.

i send it in the best quality both my id's and again they did not accept them.

this why i contact you from the start,i don't know what to do anymore with this casino.

i hope you can help me regarding this issue.

thank you

Hi Valdes.

I can assure you that nobody at bet-at-home.com manipulates any software. It seems that you maybe just had bad luck. In this case (and also if you think the game had an error), I kindly ask you to contact our customer service department and tell them what exactly happened. I'm confident that they will proove this matter carefully and compensate you if it is appropriate.

Best regards,

your bet-at-home.com Affiliate team.

 koknaut8, are the documents approved?

No!!

they are playing games to avoid the payment.

i sent them both of my id's many many times.

Hello!

Still we have to refer you to our customer service department because only they can handle issues concerning customer inquiries.

Best regards,

your bet-at-home.com Affiliate team.

Hello

still no dircet answers and no payment.

pleaee askgamblers try to find a solution!

Hello!

First of all thank you for your comments. We just had "another" discussion with our
service department and they told me that they still have not received an acceptable document from your side. This case has already been debated with the lottery and gambling authority and the conclusion was that you have not passed the verification process.

So the problem obviously occured (and still occures) on your side, which means that we do not understand the way you are arguing here

As these are all issues that concern the customer-level, we "again" have to point out: please keep consultation with our service department (service.en@bet-at-home.com).

As this has nothing to do with our affiliate program, we are not willing to further discuss this issue, as we do not have any further information for you.

Thank you.

Your bet-at-home.com Affiliate team.

Hello Agian!

this was the problem from the start! i sent the documents in the best quality and did not want to accept it.

this is why i came to you askgamblers.

please help!

Hello!

Please see the mail from the 29th of May 2012

Best regards,

your bet-at-home.com Affiliate team

Hello

i did all the i could to provide my identity.

please update my account.

thanks

Hello!
Please see the mail from the 29th of May 2012
Best regards,
your bet-at-home.com Affiliate team

 This is a run around circle! We received a note that the player didn't pass the verification procedure a few times. So, this complaint can be considered solved. We strongly advice players to send readable and transparent documents, in order to identify themselves.