Deal or No Deal Spins Casino - Stalling payment

Steve Courtenay United Kingdom
posted on July 15, 2016.

Won £600 on this casino.
They informed me that there had been problems but payment had been sent, promised for today at latest.
Well, well never arrived.
All I get are pitiful excuses from their support.
Hello DeCount

You have been credited with 10 free spins. You have a pending withdrawal
request that has been delayed due to technical issues. We expect this to
be resolved shortly and for you to receive your funds. In the meantime,
please accept this as an apology for any inconvenience.

Kind regards

The Banker

Deal Or No Deal Spins

Heres another one ..

Dear Stevie

We are contacting you from the Transactions team at Cassava Ltd., with regards to your recent withdrawal request from your account with alias DeCount.

Unfortunately your withdrawal was delayed due to a technical error experienced by our payment provider. We are happy to advise that this has now been resolved, resulting if your withdrawal being paid. This should settle into your account within the next 5 business days and will reflect as being paid by Cassava Ltd.

We would like to sincerely apologise for any inconvenience incurred due to the delay and wish you continued good fortune.

Please feel free to contact us at [email protected], should you have any inquiries.

Kind regards,
Bingo Transactions Team

I'm STILL waiting.

posted on July 18, 2016.

Good Afternoon

I hope you are well

We have been having issues with our payments services provider, but have been informed that all withdrawals have been processed.

Have you now received your funds?



posted on July 22, 2016.

Dear Steve,

Did you received your payment, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.

Steve Courtenay United Kingdom
posted on July 22, 2016.

Yes, this is now resolved.


posted on July 23, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.