Monarchs Online Casino - Behind All The Rest

RESOLVED
posted on May 17, 2014.

I had waited nearly 4 weeks in an effort to get my verification docs approved and sent to the correct person. Now I have waited since the 09/05 for a pending withdrawal which means it hasn't even been approved yet. I even waited for a phone verification which was completed before I requested withdrawal. I want to play again but I will not until I receive my payment.

posted on May 21, 2014.

We have cascaded this to our Finance team and as of Thu, May 22, 2014 at 12:23 AM

Good day!

Our processor did confirm that payment was processed.
However, the transaction got declined due to invalid card number.
Here's the information we have on file :

Card Number : XXXXXXXXXXXX 5710
Expiration Date : XXXX


Kindly advise if this is correct.


Best regards,
Jana Hernandez
Finance Team

posted on May 21, 2014.

Thank you for processing now I have sent an email to Jana Hernandez [email protected] The credit card details have been forwarded for mastercard and visa. The Card Number XXXXXXXXXXXX 5710 is my old mastercard that I lost I am sure.

AskGamblers
posted on May 22, 2014.

Please inform us is this issue resolved? Thank you.

posted on May 23, 2014.

We checked with Accounts team and Ticket #2546528 RE : Withdrawal Request
On Thu, May 22, 2014 at 9:51 PM, was sent. "Monarchs Online Casino" wrote for your payment processed to your MC ending in 8520.

posted on May 26, 2014.

I am still waiting for my money of course the money was deposited to my mastercard endiing 8520 on the 22/05 apparently

posted on May 27, 2014.

As per checking with Accounts Team, Ticket #2546528 RE : Withdrawal Request
On Fri, May 23, 2014 at 9:42 PM, "Monarchs Online Casino" wrote that your withdrawal request was processed and will show on your MC card ending in 8520. Should there be no issues with the card, it usually takes 3 to 5 business days for payment to be received.

posted on May 28, 2014.

Player confirmed receipt of payment. This can now be moved to resolved. Thanks!

Ticket #2546528 RE : Withdrawal Request
On Wed, May 28, 2014 at 3:55 AM, "Haylee Hunter" wrote:
I have received thankyou