Begado Casino - Trying to steal legitimate winnings!

RESOLVED
posted on April 2, 2015.

I won 920$ at begado in august of last year, I won it on a deposit not a free chip.

in September I get an email from their finance department

saying this
Dear ____



I would like to inform you that as per our decision as Finance Department your last withdrawal request was denied and the requested funds were reimbursed to your playable balance as we are reviewing your account.

This process might take up to 90 business days.

As soon as we have any updates regarding your account we will inform you via email.

We are sorry for the inconvenience.

Sincerely,

Benjamin Collins

Finance Department

so fine I wait and wait , talk to live chat ,and wait some more. live chat says they cant help since its a decision by the finance department so I should email then..

I have emailed them at least 500 times with no response,

then on march 11 of this year I finally get an email from them saying

Dear _____


Please kindly note that we could not approve your last withdrawal request since your activity in our casino recently has drastically decreased.

In order to withdraw further winnings you should play more in our casino.


We apologize for the inconvenience.


In case you have further questions or concerns please feel free to contact us or visit our website to check our Terms and Conditions by clicking here.


Best regards,

Benjamin Collins

Finance Department

so now they want me to deposit more so I can withdraw the money that I already have in my account for the last 7 months.

but here is the kicker they, wont even tell me how much more I need to deposit to be able to withdraw what I already won.

I have been online gaming for years, this is by far the worst casino I have ever played at.

posted on April 3, 2015.

Hello goou111

I will look into this case and check it with the finance team
Will get back to you soon with more information

Regards
Anita

posted on April 3, 2015.

ty

I got this email today

Dear Griff,



Thank you for your email.



Please kindly note that the approval of the withdrawals is also influenced by our players’ activity in our Casino and the exact amount we can approve is decided by the higher management. Increasing your monthly activity includes increasing the time spent in our Casino, your bet amounts, and the frequency of your deposits.

The above mentioned rule is clearly stated in the Terms and Conditions on our website.


In case you need further assistance regarding how to increase your account activity please contact our 24/7 Customer Support via phone or live chat.
Kind regards,

Benjamin Collins

Finance Department

I deposited and played a lot at this casino before the bs security check and that is exactly why I stopped playing.

Why would I continue to deposit when they are holding 920$ from a legitimate win while they verify my account.

now they say I cant withdraw because of inactivity.. this is a very bad casino with awful tactics

posted on April 6, 2015.

Hello Griff

I've confirmed with the finance department that your withdrawal was processed on 3rd of April.
Please let me know if you need any further assistance.

Regards,
Anita

posted on April 6, 2015.

it does say withdrawal approved, but no money in my account yet.. if it does show up I will confirm it here..

ty ask gamblers. I regret not coming here 6 months ago, but I will never play at this casino or anyone of their sister casinos again..

posted on April 9, 2015.

I got paid. ty ask gamblers

AskGamblers
posted on April 11, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.