Begado Casino - Troubles with my verification and withdrawal

UNRESOLVED
posted on March 20, 2014.

I have played several on line casinos and have spent lots of dollars. I tried Begado casino and deposited and went through the play through required and had built up about 900.00 and tried to cash out. I had to fill out their faxback papers and send the docs in as requested. I received a email back stating that the bank card I was using to deposit with could not be used for a wire transfer to send the money. Then they sent a email stating the copy of the light bill I sent was 3 months old so that they would not except, so I had to send a new one in. Then I emailed them back and forth and talked to live chat asking if I could get another bank account approved then got another letter stating that my withdraw was refused due to not sending the correct paper work in. The casino would never reply if the money could be approved to be put in a Western Union debit card account sending the account and routing number and would not reply to that.....They have no problem taking my money but getting it back is something that is not going to happen. I tried for almost 4 weeks to get my money sent too me however it was not going to happen. I played it all out and sent a letter telling them to close my account. I will never ever play here again and would not deposit at this casino. It is a rip off ...

posted on March 23, 2014.

Hi,

Could you please let me know your username? I will look into this issue.

best regards,

posted on March 23, 2014.

I think it was under kimmyb ... the email addy it is under is [email protected] I still have the emails that I sent several times trying to confirm all the info that they needed and it took weeks to get a response. The first time I sent it in never received a reply. Two weeks later talked to Jennifer in live chat sent her the info she forwarded it to someone named Ben.. then replied to him and took several days for him to get back with me with sending him new info.

posted on March 23, 2014.

Hi kimmyb,

Ill check into it and will let you know asap.

Have an amazing day!

posted on March 24, 2014.

Still waiting on a reply from the casino due to what the problem was

posted on March 25, 2014.

Hi,

I'm still waiting for the brand managers to respond. Ill update you once I get their reply.

Best regards

posted on March 25, 2014.

Hi Kimmy,

I got the reply from the fraud department and they confirmed the issue with the documents. A screenshot or documents without dates are not sufficient to validate an account.

Older documents are also insufficient to validate the account.

If you follow the guidelines to verify the account there shouldnt be a problem to withdraw your earnings.

Think that this is also made to protect the players

Let me know if I can assist you any further,

Have a nice day :)

posted on March 25, 2014.

Just one more thing I received from the brand managers:

The casino received information from a MetaBank account and we cannot send funds over there.

If you send the right information that can validate your account including alternative banking information might solve the problem.

Also, the casino is offering $50 free in compensation for the trouble.

Let me know if you would like to receive it and if its possible for you to resend the information following the guidelines.

Best regards

posted on March 25, 2014.

I sent new info with current dates shown on docs, and also new banking info but never received a reply. I emailed him 3 times and there was still no response. I can send you the emails so you can see for yourself that it was sent. Thank you very much for taking the time to reply and look into this problem it is much appreciated, I understand this is not your fault what so ever but I have other on line casinos that I have all my information and it is approved with no problem and will just stick with those. Once again thank you for taking your time and trying to fix the problem. :-)

posted on March 25, 2014.

Hi Kimmy,

I understand your point of view and see that sometimes there's a disconnection between the casinos and the players so that's why is nice to open alternative communication channels like this one.

Please send the emails you sent to: clara[­at]­aff­act­ive.com

Ill take care of it and do a follow up on this issue.

Would you like me to request also the bonus so you can have at least some good time?

Clara