Thank you for your detailed comment.
1. Bonus Issue
You received a free bonus from us, so you can check out our casino. No deposit bonus offers always have certain regulations and at Lucky Club you will need to wager the no deposit bonus 60 times before a withdrawal is possible. The following games count towards fulfilling the wagering requirements for all bonuses (deposit and non-deposit): 7 Stud Poker, Bonus Bingo, European Slot Poker, Keno, Pai Gow Poker, Scratch Cards and all Slots. Any wagers made on excluded games before the play through requirements are completed, will result in the bonus and any winnings being voided. The maximum cash out amount for no-deposit bonus play is 5 times the bonus given, e.g. $50 given; max cash out = $250.
2. Alternative Methods
You had received two mails with information in regards to alternative withdrawal methods (The first e-mail was sent out on August 4th and the second one on August 5th) and the management reserves the right to assign a customer to a certain payout method, as stated in our terms and conditions (17. Payments will always be sent back to the processor by which deposits were made if possible. Lucky Club Casino reserves the right to make the final decision through which payout method the customer receives their payout.)
3. Depositing/Minimum Withdrawal Amount
The reason for not suggesting to deposit and then requesting a withdrawal was clearly the outcome we have now. I do apologize if you did not have the information about the additional fees earlier, but depositing to get the payout via Wire Transfer was obviously not a good idea. With regards to our limit for Wire Transfer, we do not pay out winnings below $100 because of the additional fees. Due to these fees it does not make sense to complete payouts for smaller amounts. I am sure you now appreciate this fact.
The website does state that additional fees might be deducted; however, we have updated the sentence to make it more clear and avoid any further misunderstandings. With that said, we have decided to make an exception, as a one-time courtesy, and reimburse you this fee.
If you have further questions, please let me know.