NetBet Casino - Avoiding withdrawal

RESOLVED
Betty Kidd United Kingdom
posted on April 6, 2016.

Netbet are avoiding paying out the 750 I won last Thursday! I've sent of required documents I've rung and emailed literally over a hundred times and somebody rung me yesterday to say it would be processed at 2 pm today and it's still pending! I'm fuming they are avoiding paying out and hoping that people reverse withdrawals and lose there money!

posted on April 7, 2016.

Hello,

We can assure you that the payment has been made.

Therefore, as we confirmed on the phone, all the documents you have sent have been validated.

The process took a little longer on this occasion because at some point you cancelled your withdrawal request. Once cancelled, the regular pending period of the request applies again.

Thank you for your understanding and patience.

Best regards,

Melanie

Customer Support Manager

Betty Kidd United Kingdom
posted on April 7, 2016.

The payment hasn't been made you are now asking for bank statements for a wire transfer? So your lying because it hasn't been made

posted on April 7, 2016.

Hello,

The payment has been made and you should have received or will receive shortly an automated confirmation message.

I was personally informed that the validation has been made before replying to your query.

Best regards,

Melanie

Customer Support Manager

Betty Kidd United Kingdom
posted on April 7, 2016.

Yes I've got the email, thank you it shouldn't of come to this obviously I was just angry thank you

AskGamblers
posted on April 7, 2016.

Dear Betty K.,

Please confirm if you consider this case as successfully resolved as per your initial demands.

Thanks for your cooperation.

Betty Kidd United Kingdom
posted on April 7, 2016.

The withdrawal is not pending so now just waiting for it to go in the bank, thank you for your help askgamblers I don't think they would of replied if it hadn't been published on here!

posted on April 8, 2016.

Hi,

We just wish to stress out the fact that we have verified, and all your queries have been dealt with by the customer support team. For an immediate response, we invite you to contact our live chat service.

However, of course, when we are receiving several identical emails, our support agents will reply to one of these emails only.

We thank you for your understanding and we invite you to contact us whenever needed. We remain at your service.

Best regards,

Melanie

Customer Support Manager

AskGamblers
posted on April 11, 2016.

Dear @Betty K.,

Are you satisfied with casino response, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved and closed.