Atlantis Gold Casino - Withdrawal delayed?!

RESOLVED
posted on January 15, 2014.

I have been trying to get a withdrawal since the beginning of December 2013, I have copies of the numerous emails sent back and forth between the accounting dept and myself. I have sent over the requested documents and now I am being told that a processor if reviewing it that has been for 3 days, when I call customer service they tell me it will be elevated, but I don't see , I just want my two withdrawal which at one time was a good sum of money, but waiting for them I have put some back in , they have no problem taking my money when I make it deposit, they are making it a very difficult situation, any help in resolving this would be greatly appreciated

AskGamblers
posted on June 6, 2015.

This case has been reopened upon casino’s request and we would like to give it one last chance for a successful resolution.

We have been informed by the casino management that your payment was processed, but you reverse your withdrawals. Please confirm.

AskGamblers
posted on June 10, 2015.

@zambuca,
It's a nice practice to confirm if you complaint is resolved or not, thank you.

AskGamblers
posted on June 14, 2015.

Based on evidence that we received from casino management, we can confirm that player was fully paid. We consider this complaint resolved and officially closed.