Complaint status

Closed due to inactivity of Party Casino.

Very unresponsive and unprofessional Customer Support.

Complaint History

colrem submitted a complaint.

Closed due to inactivity of Party Casino.



Are all online Casinos as Slow at paying out?

Posted: 20th June 2011, 7:31 PM by colrem

Having played and enjoyed a few visits to Party Casino I must warn others of the delays in withdrawing winnings from Party Casino.

I have a small "float" and enjoy playing with that either by my Debit card or Paypal.

When I play at a Casino I tend to play either roulette or blackjack but if bored my favourite is Monopoly on the slots. When I deposit my float, play and occasionally "win" I want to "get off quick" and "bank" my money.

To be fair to Party Casino I do like their site and have been extremely lucky at times but why don't they pay out? When I make a deposit Its gone from my bank account and must be in theirs immediately.
I am not a new customer as I have had an account with them for the last 3-4 years!

So why, when I win and "cash out" on a Friday evening do they not pay out until sometime on a Wednesday? This is because "Casino winnings must be approved". I then have to transfer my "Casino" float held by Paypal back into my bank account which will be on the following Monday.

No wander I don't play more often, they have my float and if I am lucky my winnings!

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