Planet 7 Casino - Approved withdrawal been delayed for well over a month

RESOLVED
Graphics15 United States
posted on March 5, 2016.

Been playing this casino for 4 months before they blocked my account while i still have an approved winning unpaid. Yes, i received payments from previous winnings but it has been a challenge everytime, way past due base on their time frame. I tried to follow up my $2500 less the coupon used is $2240 i won last week of Jan.2016, got approved Feb.2 and until now it has not send out yet to the processor. I got a lot of excuses from VIP managers so i told them that mifht as well call my banks to dispute all my purchases so i can get my money back that easy. I spent over for $4000 for the month of January alone and a little winning would be a help. Upon saying that statement above they immediately blocked me. I called and certain VIP manager Isabelle told me the only way to process my payment faster is if i provide th8 with a different debit card and yes after few days i sent her the copy of my card few days later i called about the update of my payment and all the VIP's told me same bull crap like I am dumb. All i need is to get my money with no complications. And by the way i have the same problem with Royalace i have requested to withdraw $2000 on feb 5 , submitted all the documents and got declined on Feb.18 . I called and they told me that my photos where blurry so i resubmitted the documents (same potos) on Feb.19 and documents were ok'd on Feb.24. It was amazing that the first one was blurry and the wnd one were good when they are the same photos but until now my withdrawal is still pending not even approved yet. And these people expect u not to be upset ? I spent money yo play , ain't free even the coupon that players use got deducted on players winning amount, I comply what they ask especially the waiting period, but how long i have to wait and understand? I need my $2240 from planet7 and my $2000 from royalace.......i dont want to get my bank involved with this mess as much as possible that is why until now I still reaching out to these casinos. I hope somebody can help me.

posted on March 9, 2016.

Hi Graphics15,

I'm so sorry for the delays you've encountered. We've been dealing with quite a backlog, but we're finally back on track.

I'm happy to say the payment has been sent off to your Visa card and I would expect you will see that credit within the next few days.

If you have any further questions, please don't hesitate to let me know.

All the best,

Tawni

Graphics15 United States
posted on March 9, 2016.

Thank you Tawni. I hope my royal ace too.

Graphics15 United States
posted on March 10, 2016.

Tawni,
I hope this is not one of delaying tactics and promises since until now i did not receive any confirmation number from your payout department regarding the payment..i hope no more lies this time....

Thanks,
Graphics15

Graphics15 United States
posted on March 10, 2016.

Hi,
Finally I got an email from Rebeca with bank confirmation that my money has been deposited . I hope my royal ace will be processed too.

Thanks,
Graphics15

Graphics15 United States
posted on March 12, 2016.

Payment received, thanks! But i still have one at royal ace originally requestef Feb.5 , denied at first but finally it got approved .Its been escalated few times.Please speed up your customer service.

AskGamblers
posted on March 14, 2016.

Based on player's last comment, we consider this case as resolved and it is now officially closed.