Yet Another Delayed Payment From Pamper Casino

UNRESOLVED
posted on November 28, 2014.

Tue, Oct 7, 2014 at 10:12 PM
Reply-To: [email protected]
To: [email protected]

Brad *****,

Thank you for contacting us. This is an automated response confirming the receipt of your ticket. One of our agents will get back to you as soon as possible. For your records, the details of the ticket are listed below. When replying, please make sure that the ticket ID is kept in the subject line to ensure that your replies are tracked appropriately.




I included my ID and hydro/electric bill and this is the reply.



Thu, Oct 16, 2014 at 2:02 PM
Dear Brad ,

Thank you for contacting us.

Our records indicate we have received a copy of your ID, however In order to proceed with the withdrawal, please scan and upload a valid proof of address, this must be a recent copy of a utility bill or bank statement showing your name, physical address and date no older than 90 days.

Should you have any questions, please let us know.





I resubmitted my info to them and contacted support on Oct 23rd





Jack F. - Pamper Casino Thu, 10/23/14 12:18:31 pm America/Rainy_River
Hello Brad. How may I help you?

Brad 12:19:08 pm
Hi, your site says accounting takes 3 days to reply, yet its been over a week AGAIN :(
TICKET Created: 07 October 2014 10:12 PM Updated: 16 October 2014 02:47 PM
Hello??

Jack F. - Pamper Casino 12:27:22 pm
username?

Brad 12:27:34 pm
*****

Jack F. - Pamper Casino 12:27:39 pm
do you have a ticket id?

Brad 12:28:17 pm
View Ticket: #BZT-885-*****

Jack F. - Pamper Casino 12:29:51 pm
one moment

Brad 12:30:03 pm
no problem, thank you

Jack F. - Pamper Casino 12:32:20 pm
ok. the ticket shows in the accounting inbox. so im not able to open it, i will go ahead and request to get an escalation update. Please allow 24hrs or less to be contacted

Brad 12:33:12 pm
ok thank you




The next day Oct 24th I get this email...


Dear Brad ,

Thank you for sending the required information.

We are reviewing your request. Right now we are in the process of reviewing all the information and checking against our records. We will get back to you shortly in order to give you an update of your withdrawal request. Keep in mind that you do not need to open another ticket in order to get an update of your request.

Please note that as stated in our website when you submitted this withdrawal: "Opening another ticket regarding your withdrawal when you already have a pending request will cause your withdrawal request to be delayed.”

Should you have any questions, please let us know.



So I wait until November 6th and contact live support yet again...
Here is what they said this time..



Jack F. - Pamper Casino Thu, 11/06/14 09:00:25 am America/Rainy_River
Hello Brad. How may I help you?

Brad 09:01:16 am
Hi, your site says accounting takes 3 days toreply, yet its been 13 days :(
I cashed out almost a month ago now :(
Ticket: #BZT-885-*****
Username *****

Jack F. - Pamper Casino 09:02:43 am
hi
i will escalate your ticket ID to our supervisor, he will check with accounting for an update and the details for your withdrawal, please allow 24hrs or less to be updated

Brad 09:04:23 am
thank you



So Again I wait...
November 7th I get this email...

Dear Brad

We are currently checking with our processor for your request. We will contact you in the next 3-5 business days or as soon as they provide us the details for your withdrawal

We truly appreciate your patience and understanding.


I then sent them this email November 18th

It has been well over a month - Why is this taking so long ?


Pamper Casino is yet to respond.

AskGamblers
posted on December 1, 2014.

Dear @posterz,
Any update considering your complaint? Thank you.

posted on December 4, 2014.

No, they have not contacted me.

AskGamblers
posted on January 15, 2016.

The case has been reopened upon player's request and we would like to give it one more chance for a successful resolution.

posted on January 19, 2016.

Still no reply from them... guess I am out the $1300USD pamper casino owes me :(