Always Cool Casino - Still awaiting withdrawal.

UNRESOLVED
posted on March 17, 2014.

Hello.

Really, I really didn't want to raise a complaint. I am still awaiting the 555Euro cashout that was applied for at the beginning of Jan 2014. Everything was approved and a few weeks ago the 14 business days for cashout were completed and still nothing?

I have emailed accounts and the manager but still nothing. The casino does say in emails that they appreciate my patience. I too also appreciate the politeness of the staff but now its over two months since I applied. I supplied my Neteller information and everything asked for.

I hope this can now be sorted.

Thanks.

posted on March 20, 2014.

Hello.

I have received this email:

'Dear

Thank you for contacting us,

We had forwarded your request to Accounting Management in order to receive an update, we will contact them again and provide you all the details via email to: as soon as we have them'

AskGamblers
posted on March 29, 2014.

 Is this complaint solved?

posted on March 29, 2014.

Hello.

Today I received 300euro in 12 instalments, Ok it took ages, I got a return, but it seems the return was only my deposits, less charges?

Difficult to understand Always Cool payout format, but...

Nice to chat with them, just confusing, I thought 555euro meant 555euro won?

Stu.