All Jackpots Casino does not pay

RESOLVED
posted on July 8, 2014.

Hello I want to tell you about this casino I deposited 500 eur than win ~2.2k eur And requested 300 eut in 1 Jul 2014 719453 they withdrew it after few day than I requested 1200 eur at 4 Jul .. at fist they said that will pay today (8 Jul) but I still didn't receive my funds.. And now I cant find my transaction in my account

posted on July 10, 2014.

Casino said that sent my funds 4 Jul Than I wrote to Neteller and they answer me it : (look screen shot)
Than I asked casino to give me this 15 digits code , but they said that did not know

P,S sorry for my English I am from Germany

posted on July 10, 2014.

my casino username is heinrich232

posted on July 10, 2014.

Hi

It takes more than 2 days for a payment, wait a few more days and the money will be in your account...contacting neteller is totally useless...

Ciao

Roberto

posted on July 10, 2014.

I contacted neteller-because you blatantly lied to me that the money was sent on July 4
I would not write a complaint if you did not lie
And now u support team say me That I must wait 4 days ?
Is it joke?

posted on July 10, 2014.

I messed up the dates, I thought you wrote 8 of July and not 4 of July

The rest remains, contacting neteller is totally useless, better contact the support department of the casino; if they told you to wait 4 more days, I think it is the only way to do that, probably there was a delay of some kind...use the live chat, they can give you more detailed information

Nobody lied to you, but mistakes and technical issues happen

Ciao

Roberto

posted on July 10, 2014.

"The amount was rejected and is not arrived at your"
why do you hide behind neteller? it is your fault
I repeat once again that I've been waiting 6 days

posted on July 10, 2014.

I wrote in a live chat every day, but nothing intelligible they did not answer

posted on July 10, 2014.

Now I think you will be able to make another neteller withdrawal - what the support said about it?

posted on July 10, 2014.

firstly money to the account I have not returned, and secondly in my transaction history disappeared transaction 1200eur

So I'm sure that you do not want to pay

posted on July 10, 2014.

I will believe when I see the money in my Neteller wallet

posted on July 10, 2014.

Hi

on a personal note, I'm not going to help you if you don't realize

- nobody is lieing to you
- nobody is trying to trick you and not pay you

If that's ok with you, we can continue

Otherwise you can just keep on insulting and complaining, but I personally dont want to waste my time on this

Regards

Roberto

posted on July 10, 2014.

then please explain to me, where is my money?
They are not in the account at the casino
They also do not in neteller
also disappeared transaction
I hope it was a coincidence

posted on July 10, 2014.

Your english is pretty good: ask in english to the live chat and tell them to figure out where is the money: explain them all in details, and then let's see what they answer

The money can't disappear

Ciao

Roberto

posted on July 10, 2014.

a support did not give clear answers to my questions, I may be too stupid to understand that

posted on July 10, 2014.

They said it will take 4 days to reprocess, it is all automatic, you don't need to do anything

so let's talk more in 4 days!

Ciao

Roberto

posted on July 10, 2014.

Ok now I go to ask 15 digits Neteller code , If support give me it I will wait

posted on July 10, 2014.

Lurdes 1:13:09 PM
Thank you for contacting support, how are you doing today?
Heinrich Forester 1:13:33 PM
Hi connect me please to Raphael
Lurdes 1:14:00 PM
I will check if he is available.
Lurdes 1:16:57 PM
Hello, sorry Raphael is currently on lunch.
Heinrich Forester 1:18:10 PM
ok Raphael said that you sent my funds 1200eur again today
Heinrich Forester 1:18:21 PM
right?
Lurdes 1:19:22 PM
May I please have your registered account number or email address?
Heinrich Forester 1:19:42 PM
heinrich232
Lurdes 1:22:19 PM
Thank you very much for that information. Please hold on one moment while I review your account.
Lurdes 1:25:50 PM
Thank you for your patience.
Lurdes 1:26:00 PM
The withdrawal has not yet been processed
Lurdes 1:26:29 PM
It will be processed on the afternnon.
Heinrich Forester 1:27:00 PM
But Raphael said It processed..
Lurdes 1:28:17 PM
Not yet he did send the request and the payment are busy working on it.
Lurdes 1:28:39 PM
You are welcome to check later on in the next 4 hours.
Heinrich Forester 1:28:40 PM
ok I will come later so please prepare 15 digits Neteller code for me after sending my funds , Ok?
Lurdes 1:29:02 PM
Once its processed you will have the money in within 24 to 72 working hours.
Lurdes 1:29:27 PM
That is only available after 72 hours.
Heinrich Forester 1:29:44 PM
Do you read my message?
Lurdes 1:30:22 PM
Yes you asked for the 15 digits neteller code.
Heinrich Forester 1:30:53 PM
so will you give me it after sending my funds?
Lurdes 1:31:16 PM
we dont get the code immediately we need to wait 72 hours for the processor to provide to us.
Heinrich Forester 1:33:20 PM
this is quote from neteller: In the case where funds have been transferred from the merchant site to your NETELLER account but have not arrived, please contact the merchant for an NT Code. An NT Code serves as a tracking number for each transaction, and will always begin with the letters ‘NT’, followed by a 15-digit number. If your merchant is unable to provide you with an NT Code, then they have not yet sent your funds to NETELLER.
Heinrich Forester 1:33:49 PM
If your merchant is unable to provide you with an NT Code, then they have not yet sent your funds to NETELLER.
Lurdes 1:34:53 PM
Yes we do give that but only 72 hours after we have processed and you dont receive the funds.
Lurdes 1:35:31 PM
today you came later to confirm if we have processed then allow 72 hours once we have confirmed if you dont have the money we give you the code.
Heinrich Forester 1:35:52 PM
My I ask you to send this dialogue to me via email?
Lurdes 1:36:03 PM
yes sure.
Lurdes 1:36:08 PM
Is there anything else I can help you with today?
Heinrich Forester 1:37:11 PM
send it right now please



Dear Roberto ask me please why they will not give me Neteller code?? instantly after sending my funds?
Neteller said that this code should be immediately

posted on July 10, 2014.

Hi

The funds don't get transfered immediately, this is common for online casinos; Neteller is not competent on this matter, and it is totally useless for you to contact them: please wait the 4 days that the support ask you to do, and stop contacting casino support: it is a waste of your time and their time...after 4 days, as the casino support said already, you will receive the funds

Ciao

Roberto

posted on July 10, 2014.

Well, I have no reason not to believe you specifically, I hope you keep your word, and 4 days later I get my money. for 4 days, I will not write in a live chat.
If I immediately said that would be a delay, I would have waited, but when I was told that I would get the money today and I have not received, I feel cheated

posted on July 10, 2014.

they said from the very begin: 4 working days, cause the first withdrawal process didn't work out good; today is thursday, so you will have to wait a little more than 4 normal days,,,

posted on July 10, 2014.

Well I'll be next Thursday, I hope this time will be enough And I have left on an account 600eur can I request withdraw on skrill today? Will not have problems?

posted on July 10, 2014.

I received my funds few hours ago so close this topic
I would also like to apologize to the casino staff