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All their email account inboxes are full...


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By PsNiBe
12 years ago
Message on forum

So I'm trying to send the DL portion of the faxback requirements to their faxbac­k@w­inp­ala­ce.com email address as they specifically requested, but i get failure notifications stating that the recipient's inbox is full.

I email finance and support about it and financ­e@w­inp­ala­ce.com kicks back too, but support does respond saying that they will send an email to their finance department for me.

Now when I try to email suppor­t@w­inp­ala­ce.com I get kickbacks that this inbox is also full.

...How can I send you the required documents... ...if your inboxes... ...are always full?

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Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name loyalty-level-2

My initial email to faxbac­k@w­inp­ala­ce.com was successfully received and responded to. I do not believe this was related to my complaint on this website. It seems finance@ and support@ are still full for the time being, but I've been shown that they do (eventually) take care of the emails they receive. Perhaps not in the ideally instantaneous manner we would like, but it isn't my place to judge their management here while knowing nothing of their workload, operations, staff availability, resources, extenuating circumstances, etc.

I am withdrawing my complaint at this time. Thank you to AskGamblers for your help, and sorry to WinPalace for somewhat jumping the gun. Just please don't screw me over here, I'll feel stupid if I have to submit another complaint later on...

~Dan

WinPalace Casino Complaint Stats

Resolved 36 / 86
Avg. Amount $861
Avg. Complaint Duration 78 days
Avg. Response Time 3 days

WinPalace Casino Complaints

See all complaints for this casino
405 Euros Payment declined
Last year (november/2014) I made a withdraw requested that was denied with the "90 business days review" excuse. So, i wait untill the end of this process and made a new withdrawal request in the amount of 405 Euros on 28/04. Two weeks later I received an email from James Corden, from the financial department, saying that "we could not approve your last withdrawal request since your activity in our casino recently has dramatically decreased." I really need your help to get my money. Here are the emails sent to me by them: [email protected] 27-11-2014 Para: ****@hotmail.com [email protected] Dear Miguel, I would like to inform you that as per our decision as Finance Department your last withdrawal request was denied and the requested funds were reimbursed to your playable balance as we are reviewing your account. This process might take up to 90 business days. As soon as we have any updates regarding your account we will inform you via email. We are sorry for the inconvenience. Sincerely, James Corton Finance Department De: [email protected] Enviada: terça-feira, 12 de Maio de 2015 10:42:21 Para: ****@hotmail.com Dear Miguel, Please kindly note that we could not approve your last withdrawal request since your activity in our casino recently has drastically decreased. In order to withdraw further winnings you should play more in our casino. We apologize for the inconvenience. In case you have further questions or concerns please feel free to contact us or visit our website to check our Terms and Conditions by clicking here. Best regards, James Corton Finance Department
Status solved Resolved
€405