All Slots Casino - unable to withdraw bonus winnings. false advertising

RESOLVED
dpa
posted on December 9, 2013.

I joined all slots casino using this link http:/­/i.a­ll­slo­tsc­asi­no.c­om­/uk­/aq­/mo­bil­e/3­3bo­nus­_tv.html

Which gave me 33 pounds worth of spins. I played through then all and my balance is 111 pounds., it won't let me withdraw even though the bonus cash is 0.

If you read the link I posted. It clearly states that you don't have to deposit to withdraw cash winnings. I'm new to online casino and the customer service are terrible. Been hung up on twice when I was asking abut no deposit withdrawal.

Please advise

I have screenshots which state that I don't have to deposit to withdraw winnings made from the £33 bonus.

Unsure how to post screenshot here using my phone

posted on December 12, 2013.

Hi

If you go on the top left menu and check promotions, you will be able to read the complete terms and conditions of that promotion, where is clearly stated that you do need to deposit to cash out...I do agree with you that the Term of that promo should have been placed in a more prominent position, to avoid confusion, but that's the situation at the moment

Ciao

Roberto

dpa
posted on December 13, 2013.

Thanks for getting back to me Roberto but, I've decided that I'm going to close my account.

I find it very misleading and obviously you do too which isn't a good sign.

False info, very misleading sign up offer and very poor customer service.

I'll join another casino site.

Ciao!

David

AskGamblers
posted on December 13, 2013.

 dpa, can we close and solve this complaint, since you decided to close your account?

dpa
posted on December 14, 2013.

Yes. How do I do it?

posted on December 18, 2013.

just ask the support to close your account, pretty simple

regards

Roberto